Westwood Lodge

The young Filipino woman at the hotel’s reception desk is delightful and helpful! She’s what we liked best about the property! We also liked that it was just $25 NZD to have our wash done! Breakfast at hotel was mediocre at best. Room had terrible lighting and was in need of refurbihing.

Very unique, serene place to to stay. The staff was excellent. Everything we hoped it would be.

This rundown property was being managed by just 1 member of staff. She worked relentlessly but obviously the level of service suffered. We booked the grand lodge with mountain view at £250 per night snd really regretted it. There was mo mountain view! The room was dusty, dirty, fusty and generally tired. The Tv didn’t offer any channels other than the dvd! The hotel reception wasn’t manned. The rooms were only serviced on demand and the hotel promised to make a £2.50 donation to charity if you didn’t have your bed made up, this says something about the cleaners hourly rate! Breakfast had to be ordered by 9pm the previous evening , stating exactly how many rashers of bacon, sausages and hash browns you forecast you might need! Dirty breakfast dishes had to be cleared by the guests and placed in a plastic crate in the dining room. We did move to a standard room , with a view of the mountain, which was a much brighter room in the new block. Overall, would definitely not recommend or return! There are many other better places to stay in Franz Josef. Despite the really hard work of the one member of staff, the place felt more like a hostel than a £250 per night hotel. I really don’t like writing bad reviews but in this instance it feels very necessary.

We booked the Grand Suite with mountain view and regretted it. The view was foliage and a garden! The room was dark, tired and smelly! We downgraded to a mountain view standard room which did have a mountain view! Obviously no refund! The hotel was being run by one member of staff who worked incredibly hard but this clearly meant a lower level of service. Breakfast was only served from 8-9am and had be to ordered the previous evening. Dirty breakfast dishes had to cleared by guests and placed in a plastic crate like a hostel! The rooms were only serviced on request with a £2.50 donation to local charity if you didnt have the room made up! Overall very poor and definitely not worth anywhere near the £500 we paid for 2 nights! Would never return and would advise you to select any of the other numerous places to stay in Franz Josef!

Great option for Franz Josef. Very large, comfortable rooms and a nice breakfast included. The owner is extremely helpful and friendly. Highly recommend.

Wonderful welcoming staff.