Leeu House

Wonderful place. Location is perfect for exploring Franschoek and the rooms and facilities were beautful, but most of all the staff were fantastic. Incredibly attentitive and friendly and seemed to genuinely care about our stay. Marius made us feel particularly welcome!

We really couldn’t fault anything at this beautiful boutique hotel and the service was outstanding. I realised on the second day of our visit that I had misplaced some jewellery and may have left it in our hotel in Cape Town. I asked Sabrina on reception if she would be able to help by calling our previous hotel to see if it had been found (feeling really doubtful). We then went out for the day. Mid afternoon we received a text message from Sabrina to say the jewellery pouch had been found and that she’d arranged for one of their local drivers to pick it up! I had my jewellery before I went to dinner that evening!! When we left Marius who dealt with the valet parking loaded our luggage into out gleaming hire car, he’d very thoughtfully washed it that morning as it had been extremely dirty when we’d arrived direct from a safari!! Service like this is truly exceptional!

What a fantastic hotel, perfect location in Franschhoek and all the staff were amazing. It’s part of the Leeu’s Estate and has brilliant artwork, it really is a great place to stay. All the staff were fantastic but Honest, Marius, Sabrina and Bradley deserve a special mention - above and beyond service with such a cheery outlook, they are such a credit to the hotel.

We enjoyed 4 nights at Leeu House & enjoyed a thoroughly wonderful experience! The setting feels like a luxurious home with excellent personable service from a very customer focused team. We would like to mention just a few who really stood out for us - nothing was too much trouble - Gift, Gaylin, Honest, Theo & Sabrina! A lovely poolside setting means you can enjoy the great weather & you are on the high street with easy access to all that Franschoek has to offer. Breakfast on the terrace was delightful every day! We were invited to visit the spa & pool at their sister property Leuu Estates & Spa on our check out day as we had a late flight & would recommend this for a massage & light lunch overlooking the vineyard. Can’t recommend this establishment enough - will definitely return!

Food Poisoning and Poor Service at Overpriced Leeu House Our stay at Leeu House was marred by a serious incident of food poisoning from the hotel's food. Given the first time I ate that day was at the hotel, I know their food caused the food poisoning. After I projectile vomited (I tried getting to the toilet but could not in time) my husband asked for assistance with soiled bedding. The staff informed us no cleaning would be available until the next day which surprised us. Management's dismissive handling of this health and safety issue was equally concerning. The Leeu House Suite, while spacious, had significant shortcomings. The bed was uncomfortably soft, clearly two mattresses pushed together, and the bathroom showed poor maintenance with visibly dirty shower grout. The suite's layout was impractical, lacking basic amenities like proper reading lights so my husband could read while I slept. For people into tea and coffee, the beverage service disappointed, with subpar coffee and tea. At a lower price point, these issues might be more forgivable. However, for the premium rates charged, the combination of food safety issues, poor crisis management, and general service deficiencies makes Leeu House impossible to recommend. Pros: - Spacious suite - Good location Cons: - Food poisoning from hotel food - Unacceptable response to cleaning resulting us sleeping with throw up sheets - Poor crisis management - Uncomfortable bed - Subpar maintenance - Low-quality amenities - Dismissive management attitude

Wonderful in every way Wow, where do I begin? This stunning, intimate property in the heart of Franschhoek is absolutely perfect for couples! The staff are incredibly welcoming, polite, and professional. The food and beverage, on point. Although we had some noisy neighbors on our first night (not the hotel’s fault, so no complaints there), we slept wonderfully. The pillows are heavenly, the slippers luxuriously soft, and the attention to detail in celebrating special occasions is truly exceptional. Thank you to the entire team – we can’t wait to return next year! L&N x