Big4 Mornington Peninsula Holiday Park

Spent a couple of nights here following a trip down from Shellharbour, south of Sydney. Small but perfectly adequate cabin which was clean and fitted with small kitchenette. Quiet location only a few minutes drive from the beach front. Well appointed tourist park for families with a roller park in the middle for the youngsters. Staff friendly and helpful in suggesting local facilities such as shops and restaurants etc.

An absolutely beautiful caravan Park very clean with lovely amenities all caravan sites are large with beautiful big trees for shade. There cabins are clean and modern with verandas so you can sit outside.

This would have to be the worst place I have ever stayed at! Payed over $3000 for 12 nights in a 3 bedroom cabin. So we arrive after a long drive down from QLD, we check in and start unpacking it was warm so I turned the AC on and it’s faulty dripping water everywhere! I alerted park management and was told it could be fixed while we went out and did our food shopping. Came back to the cabin and was informed the AC couldn’t be fixed after unloading our shopping that we couldn’t fit in our refrigerator as it was missing internal door pieces. So after talking to the park manager/receptionist she said she could move us to another cabin and would refund us one night’s accommodation for the inconvenience. So after repacking the car we moved to another cabin that was not in a good area and located right next to the caravan park main bins! Lovely! So after unpacking ready for bed… The worst mattress I have ever laid on, old mattress with springs digging into you… So four nights in I decide to watch some TV, remote doesn’t work and the buttons on the side of the TV only randomly work. So next day I decided to enquire about the refund of the one nights accommodation and alert the staff about the faulty TV in the cabin… Well as soon as I reminded the female staff member she totally back flipped and accused me of talking down to her when I mearly mentioned the faulty TV and the refund of the one night as put forth by her a few days ago. When I questioned her about the faulty AC in our original cabin she told me that when they clean the rooms they also clean the AC filters (hard to believe) so I checked the filters on the AC in our new cabin and they were chocked with dirt and dust they were disgusting 🤢 I have now found mold on the curtains in the main bedroom. This place is not clean and fit for purpose! I will never come back! Park manager is rude and I expect to be treated as a customer with respect and not lied to. Travelers beware do not stay here!