Vieraskäyttäjä
9. syyskuuta 2024
We have been coming to this Hampton Inn for years to attend the Ky. Downs races. The staff has always been awesome, and the hotel is clean and neat. Normally, I would give this 5 stars with the exception of an incredibly rude manager named Crystal. I was shocked at how rude and inappropriate she was. We came with a large group, and our rooms were booked for two nights, but under different names. When we arrived the first night, we explained this to Crystal and asked if we could keep our same room for the next night. She was rude and dismissive. It would have been ok if she had been polite and explained that because the rooms were booked under different names, she couldn’t do it. Instead, she barked at us, made us leave and check back in later. We have been Hilton Honors members for decades and have never been treated so badly. Crystal needs to go.
Käännä