Holiday Inn Frankfurt Airport

I stayed in room 539, where the shower was completely broken and I could not take a bath. The night shift receptionist gave me access to another room (536) to shower, but then without proper communication or handover to the day shift, they automatically switched me to a different room. This was extremely inconvenient and unprofessional. The worst part is that they charged a €25 deposit to my card and never refunded it. This is outright fraud. I have already reported this case to my bank and I am considering legal action. This behavior makes one seriously question if the hotel (and perhaps Germany as a whole) has become so desperate that it resorts to scamming guests just to afford a beer. Absolutely unacceptable experience!

房間乾淨整潔，服務員態度都很好，非常細節體貼。在機場附近也沒有很吵鬧，可能是睡的比較沉。而且酒店在CBD附近，出行也是比較安全的。周邊還有一個商超，東西也很齊全。

The hotel has a gym and some decent facilities, which is a plus. However, it is not possible to walk to the train station or the airport from here, so transportation can be inconvenient. Another drawback is that the hot water is not available 24/7 — sometimes there was no hot water at all. We arrived late at night and had to move our luggage three times to change rooms, but the staff offered no help or apology. This was very disappointing and made our arrival experience quite unpleasant.