Naam Apartment Frankfurt Hotel City-Airport

Ich habe versehentlich über die Hotelwebseite eine Nacht, leider mit dem Falschen Datum gebucht. Natürlich ohne Stornomöglichkeit. Ich habe den Fehler sofort nach der Buchung bemerkt und habe unmittelbar beim Hotel angerufen. Die Kulanz des Hotels war das man mir ein anderes Datum reservieren kann, gegen 50€ Umbuchungsgebühr. Und das bei einem Zimmerpreis von 90€. Ich reise viel und habe das noch bei keinem Hotel oder Buchungsportal erlebt. Minuten nach der Buchung war man IMMER kulant. Also nehmt mein Geld und werdet glücklich. Kundenfreundlichkeit ist anders. Ich werde sicherlich nicht noch einmal buchen.

We booked a suite for 3 people, and were surprised to see that in addition to the sofa bed in the living room, even the bedroom had a sofa bed instead of real beds. The mattresses were extremely hard, noisy, and very uncomfortable. There was only one overhead light in the living room that used a low watt bulb so it was quite dark and dreary, and there were no table lamps set up next to the sofa/bed in the living room. The bathroom had been set up for the 3 of us with only one towel, the soap dispenser in the shower was empty, and he water pressure was low The top of the exhaust fan over the mini-stove was greasy and not been cleaned for a long time. Overall, the feeling was that the place was not as clean as it should have been. The staff was extremely helpful and tried their best to accommodate our request for additional blankets to sleep on to help soften the hard mattresses, but they said the hotel was completely booked and there wasn’t a single extra blanket to spare. The night clerk very kindly loaned us his own personal blanket, but with the cost of this accommodation, it should not have been on him to help us that way. If not for the great staff, i would have given this property just 2 stars.

清潔で新しいホテルです。フランクフルトの中心部からは西側に外れていますが、車で利用するなら便利です。駐車場代も無料でした。朝食はシンプルですが、十分に種類があります。願わくばフルーツ類があるともっと良かったです。部屋やロビーも清潔で真新しいので、気持ちよく利用できます。 インターネットの速度も問題なし。サウナがあると言う記載があったので楽しみにしてましたが、毎日利用できるわけではないようです。そこが残念でした。ホテル敷地内には庭もあり、屋外にテーブルもあってくつろげます。