Diggers Inn

Review It was good

The staff are friendly however management is aloof. Also a little pricey for a struggling town. It's nice when managers greet their customers something the continentals know very well. After all we customers are doing you a favour by coming there, you are not doing us a favour!

We drove up and down the busy streets of Francistown to find the hotel, in a shopping centre, of all places. Some brown signage would be a huge advantage. The hotel had its own secure parking area with security guards which was fantastic. Our room was on the first floor. Didn't hear road noise and slept well. This was the closest we got to a typical hotel. Dinner was available at a nearby restaurant upstairs in the shopping centre, part of the hotel, and a good breakfast choice was available at a coffee shop, also part of the group. Next time have to fit a coffee and cake stop in here!

Note booked 2 rooms. Upon arriving the front desk couldn't find our reservation. Eventually that was sorted. When we got to our rooms, there were no towels. However the rooms themselves were clean and comfortable. At breakfast we the food was good, however we had to follow up to ask for our drinks, which only ended up arriving after we finished eating even though we ordered drinks before the food. We had asked for late check out and to keep our luggage in 1 of the rooms. After moving everything to one room and going downstairs we got asked to move our luggage to the other room as they had a check in, which was a little inconvenient but we did so and carried on with our day, upon arriving back before the scheduled check out time we go to the room to find all our belongings were gone. Went back to the front desk and they didn't know were our belongings were. To find out house keeping moved everything back to the original room. When asking to speak to the manager and voicing our concerns, we got a less then interested apology until we said our reviews off our stay would reflect to which his attitude then changed. The internet was also sub par. The lodge itself, we nice and affordable, however the staff have some way to go.

Easy and authentic

What an amazing Hotel after a long drive from Kasane . Kimberley was tremendous and added a really happy touch to our trip . The food at the Grill was also fantastic.the rooms were nice and big with comfortable king size beds and the breakfast room was also great