Encore Resort at Reunion

Great service from Sarai after we had some problems at the start of the holidays. Keypad wouldn’t work and the house was dirty so Sarai quickly moved us to another house which was superb. She really looked after us for the whole holiday and whilst there were some issues with the house , her response as was absolutely first class

🇬🇧 My family and l stayed at Encore Resort at Reunion for two weeks, this was from 4th -18th September 2025. We was meet by Max, one of the gust managers who went over and above to accommodate us on a very sort notice as we was let down by an agent with another property..The villa we was out standing, highly decorated with six bedroom with six en suite’s and our own pool, which accommodated my family and l tremendously. We were given free full access to the waterpark and other facilities like the gym, breakfast in the mornings and transportations to all Walt Disney parks. The service we received from all the receptionist desk staff was fantasti they was so friendly however, above all Max gave us excellent customer service which was absolutely phenomenal with high standards. He made sure he accommodated us with 100% satisfaction, making this one of the best holidays we have had in Florida so far. My family and l would like to say a huge thank you to Max, you was brilliant, we are all ecstatic to the point that we will be definitely going to be staying at Encore Resort at Reunion on our next trip to Orlando in September 2026.

Customer service is poor. Never staying there again. Save your money. Made reservations over a month ago and the house was available when I arrived.

We rented a house at Encore Resort in Kissimmee from March 5th to the 10th, 2025 unfortunately our stay didn’t live up to expectations. First off, the pool was in poor condition. It was filthy dirty and the first two days the heat did not work and the spa was not even full of water rendering it unusable. It was not until after we called, then went in person to the office to report the issue that the heat finally started working. The pool did not get cleaned at all during our stay even after we told the manager Leonardo. Floors and furniture are worn and dirty. Make sure you wear socks or shoes in the house. We also had an awful experience with food delivery. We ordered from Nico's pizza, and it was a disaster. They completely messed up our order, the pizza was cold, and it took two hours to arrive when we were told it would only be an hour. Just don't order pizza from Nico's it was inedible period. The TV's and Remotes didn't work in the downstairs bedroom. They completely messed up the billing and charged only one family members credit card for the entire reservation. Overall, this experience wasn’t great, and we wouldn’t be in a rush to return to this house or recommend it to others.

Family holiday. Nice villa, no complaints there. Problem was our neighbours.. Beside us and across the street. House party on the Friday.. cars hitting their rev limiters at 3am. Sat night similar.. nightmare. 5pm kids in the pool... all we can smell is **** from next door.. kids brought in. Again, party all night.. Not a wholesome family vacation spot.. It's gone right downhill since we last stayed here in 2019.

My wife and I stayed at Encore Resort at Reunion from July 31 to August 6, 2025, to celebrate our 15th wedding anniversary, and overall, we had a wonderful time. Our rental home at 7458 Marker Drive in Kissimmee, FL offered a spacious and comfortable retreat, and we especially enjoyed the resort’s amenities—the Aquapark was a highlight and added a fun, refreshing touch to our stay. The Home: Great Layout But Needs Better Preparation The house itself had great potential. We loved the private pool and the open layout, which made it easy to relax and enjoy each other’s company. However, we did encounter several cleanliness issues that negatively affected our guest experience: • Mildew in the upstairs master shower • Trash left under the living room sofas from the previous guest • Accent rug appeared unvacuumed • Floors had not been swept or mopped • Food stains were visible on the kitchen countertop These details may seem minor, but they detracted from the overall comfort and care we expected, especially for a special occasion like our anniversary. More attention needs to be given to prepping the home for new guests, as first impressions matter, and cleanliness is key to a truly enjoyable stay. Resort Experience: Fun and Relaxing Despite the housekeeping concerns, the resort itself was fantastic. The Aquapark was clean, well-managed, and a lot of fun. We appreciated the variety of amenities available and the convenience of being close to everything while still enjoying the privacy of our rental home. Final Thoughts Encore Resort at Reunion has a lot to offer, and we’re grateful for the memories we made during our anniversary trip. With improved attention to detail in home preparation, this could easily be a five-star experience. We hope to return in the future and see those improvements in place. ⭐️⭐️⭐️☆☆ A beautiful resort with great amenities—just needs a stronger commitment to cleanliness and guest readiness.