Vieraskäyttäjä
14. kesäkuuta 2024
WARNING!!! In case the general manager Rosie's respons to this review also. It is all lies. I was calm yet firm and did not have to rush off. They claimed their system was down. Repeatedly they did not call me back, did not take care of my situation and still have not taken care of my situation. It is complete lies! Look at the other reviews it it's not just mine. She did not want to do anything to compensate me! She is an awful human being by my experience with her. She's obviously very miserable and does not know how to do her job. How she has a job there is beyond my understanding! As a business owner, I would never allow her to represent mine! Absolutely most unprofessional GM Rosie was rude, sarcastic, uncaring about the many problems that I experienced staying at this property! I travel a lot and this was the worst experience of my life! Go elsewhere and save yourself time, money, a headache dealing with lazy, inconsistent workers. They overcharged me, it's taken seven phone calls and still isn't corrected, nobody calls me back, I have to call them. The entire stay was frustration of multiple mistakes, a wrong wake up call at 4:00 am not meant for me, terrible communication on my breakfast package and how it worked, added charges to one of my two rooms that was incorrect. Took three trips to get my breakfast correct. I'm livid by their snarky unprofessional attitude!! Seriously, stay elsewhere when in Alliance/Ft. Worth, Texas!
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