The Sinclair, Autograph Collection

The rooms were very nice, upscale, and high tech! Situated in Sundance square, with the Bass Performance Hall just a block away. We enjoyed activities in the square including a car show. Employees are courteous and helpful. Valets are very good. Shoutout to Ababacar. Nice restaurant.

Everyone here is amazing. The staff, service and cart service are 5-Star. We stay here when we come to visit our son at TCU and always stay here because of the entire staff and service. They pay attention to details and remember their guests when we come back. We feel at home when we come back.Highly recommend staying at the Sinclair.

This is the worst hotel staff experience by far in all my travels around the world. The hotel is very pretty and very high tech but that is all the good I can say. My bed was broken, there is no ice machine so you have to ask the front desk to bring you ice about five times and they bring it in a tiny plastic trash bag. You are way overcharged from what you see on any website with several made up fees. Plus they charge a $150 incidental fee each day you are there and I’m still waiting for those fees to come back into my account. The final hotel bill has cleared, which was $300 over what I was told, but my incidentals are still pending. I will get an attorney if they are not back in my account by the end of the business day today.

Great location, beautiful lobby and a glass of champagne as you check in. Cool gadgets in the room. However, our room was tiny and really hot, despite having air con on. The bathroom is frosted glass so you are visible when showering. Also huge gaps in the bathroom door so you can be heard using the facilities...

Great addition to the hotel portfolio of Fort Worth. The hotel, located in the historic Sinclair oil and gas building, is beautifully designed with traditional Fort Worth Art Deco architecture, and has modern technology and amenities like digital light and shower controls in the room. You really feel like you are stepping back into the 20’s when you enter into the beautiful lobby area. The staff was great and very friendly, from check in, to the roof top bar service, to the Wicked Butcher restaurant. We had breakfast at the Wicked Butcher, and the food was excellent. We had an 8th floor king room, and it was on the smaller side, but that is to be expected in an older building like this. My wife and I had a great stay at The Sinclair, and would definitely return.

This was my second stay at The Sinclair. The first was great. This stay was less than stellar, so I reached out to the manager. I gave her several days to reply before sending a follow up. She did not reply, so I followed up today and got an auto response that I had been blocked. My message to her is below. At this point, I’ll be escalating it to corporate simply for the lack of reply. What a terrible business practice. Ms. Vallejos, I wanted to reach out regarding my stay this past Saturday, prior to responding to any survey or leaving a review anywhere. This was my second stay at your hotel. My first was incredible from check in, to dinner at the Wicked Butcher, breakfast in bed, and a lovely room (which I believe was 307 if memory and the floorplan serve me correctly). The room felt private since the bed and bathroom were tucked away from door view and it was a nice quiet area. In contrast, this weekend, check in was lackluster, with the key not being activated, then lugging everything back down and back up, to find a completely different room layout. Now, I understand that it is an older building and things will vary, but it was so awkward, trying to make sure I did not dash out of the shower and have my husband open the main door to the hallway at the same time. It was simply not even remotely what I expected based on the prior stay. The shower door would not close properly. I showed photos to the gal and checkout and shared a bit about the experience. She said she would have you reach out to me. I am not sure if this has happened yet. I would also note that it was so noisy being by the elevator, which is another stark contrast from my prior stay. While this was a points redemption and not money, I still left feeling like it was not worth the points. I am local and wish I could take the stay back and have just gone home that evening. I feel like my points could have been put to better use in the end. I do want to compliment the young man who works the night shift, however. He had dreads. I did not catch his name, but he was the nicest interaction I had during my brief stay. I would love to know if it is possible to be refunded partial points or something along those lines. Thank you for your time.

We had the pleasure of having a team meeting at the Sinclair. It was a huge success thanks to the outstanding service from Zuly, Group Sales Manager and Shyla, Sales and Events Manager. They both were incredible. The meeting and our 8 guest rooms were perfect. The meeting room had everything we wanted and needed and the catering for the meeting was awesome. Thanks again for your kind assistance and great service! Good service these days is very rare and they deserve to be praised!!

I made the reservation in advance, and due to an online booking error, I was assured I would be getting a King Suite upgrade, because of the size of my family. Upon arrival, I was in shock to learn that their incidental charge was a whopping $150! It took over 40 minutes to get checked in, with no one else around. I provided my credit card for the incidentals after arguing over the fact that I spoke with someone about the upgrade, I was basically called a liar! The card was run, I had my banking app open and saw it post as a pending charge, the card reader said approved for a split second. Then the woman proceeds to tell me to run it again, WHAT!? I showed my banking app, and told her it said approved, she informed me that it was not connected and that they must have the fee paid. IT WAS PAID, I was down $150 bucks. The manager came out said it was resolved, basically by blocking us from ordering to the room! Finally, in the room, it was nice, tech heavy. The beds were comfy, but the lights in the bathroom were not working, refrigerator spoiled our fruit! Four times they had to come to fix the lights, even in the middle of the night when my 7-year-old was needing to go to the restroom, appalling. The valet there is a joke, most of the time they were nowhere to be found, but during checkout, we called for our vehicle, and waited nearly 40 minutes for that, then when it came, I forgot the ticket, though they had remembered me, it was about 25 degrees outside, and they refused to hand me the keys! This incident took another 30 minutes to resolve, so I stood in the cold with three children, and once they spoke to my husband, even though I was the one they interacted with the day prior they finally handed me the keys. The $150 2-weeks later is still pending. I was assured that it would drop after 72-hours, though I am not sure how, since they said it did not process on their end, what a load of crap! At this point the $150 is just the cherry on top, if I do not get the money back, I will speak to my attorney, I feel that after this horrid experience, you all should provide a full refund. YOU DID NOT EVEN HAVE ICE! Really! Then the sign asking for a tip is a joke.

This is a very good hotel with amazing ambiance, the staff are very friendly and caring. This hotel looks like a masterpiece. I stayed here for 2 nights and its my first time being in a hotel this advanced. The technology is amazing and i didn't need a learning curve to learn how to use the touch screens provided. even the bathrooms have ambient lighting and touch screen. I loved the digital mirror in the bathroom! The internet is really fast and the Tv was so big and amazing to watch in, i loved the collection of films offered. i loved how the cleaning team always knew when to come and clean the room. The food was fantastic and i would Definity return here!!