Courtyard Fort Worth Downtown/Blackstone

Unfortunately we would have loved our stay near sun dance square but I had a thousand dollars on my card and this hotel instead of taking 174 for the room took 450 plus 380 plus the room charge of 174 be careful handing a card over for so called incidentals

My daughter and I stayed here over the weekend. From the moment we arrived until the second we left, the valet team went above and beyond to make us feel welcome and make our stay easier. Parking in downtown areas can be a hassle but not here! The valet team showed me how to call for the car when we needed it. We never waited more than 2 minutes for our car to arrive when requested. Most times, they already had the car waiting for us. Every person on the valet team did an excellent job from Thursday evening 7/18 until we left on Saturday 7/20. Please pass along our appreciation and congratulate these hard working people. They did such a wonderful job making our trip so much more enjoyable. The staff at the front desk and housekeepers we encountered were also very friendly. We have stayed at a different location nearby but not anymore. The service at this hotel won us over. We will be back.

First let me say all the staff I interacted with were very nice and accommodating. It made the stay very pleasant in spite of the facility being older and leaving a good bit to be desired. The entire place has been renovated, seemingly recently, and certainly multiple times over the buildings life. But at its core the building is old and just not up to modern standards of comfort. The rooms are small and there’s nothing you can do about that when you renovate. But in spite of a new façade on almost every surface, the core infrastructure is still clearly very old. Leaky plumbing, noisy air handler, very dirty windows, dark dreary halls. Seems to me the only way to salvage this desirable location would be to gut the interior and truly renovate/modernize this facility. Price is reasonable for the location and lack of parking is standard for a downtown hotel. Overall meets the purpose of a simple getaway for an event, but is not luxurious. I will close by again saying the staff make up for the building’s shortcomings.

We arrived early and were very grateful that we were able to get a room a couple hours before checkin time. While I was checking in, there was an extremely unprofessional lady (I think she may have been the manager) on the phone speaking extremely loudly and ghetto (it’s the best way to describe her conversation). She was on the phone speaking about getting keys from another location because this location was had low quantity. She went on to say something about the payment and a check needing to clear. I attempted to block out the conversation while I was being checked in but she was sooooo loud. The young lady checked us in and I was actually surprised that we did not receive any type of welcome gift similar to what we receive for elite status. Not even water. We were in a corner room with an amazing view. The room was spacious; however, the bathroom was very tight. The toilet is literally in front of the door which made it tight getting in and out of the bathroom. The room was overall clean, except the floor doesn’t seem to be mopped often. I accidentally dropped some food and got a wet paper towel to wipe it up and it was filthy. The location is perfect with access to lots of high end restaurants. However, gluten free options are limited. I stayed at a different hotel about a block or so away earlier during the summer and it was an absolute struggle trying to find good gluten free options in this area. I doubt that we will return to this location, although I really wanted to like it.

I travel nearly every other weekend for sporting events. This was BY FAR the worst hotel experience I have ever had, and I will never stay at this location again. I tried to check in at 3 P.M. (an hour ahead of check in time, I arrived early) and was told to come back at 4 P.M. as my room wasn't ready, no big deal here, totally understand, I arrived early. However, I came back around 5:30 P.M., and was told my room STILL WASN'T READY. I wasn't offered so much as a bottle of water for the inconvenience or an apology, and was forced to change clothing in a public bathroom, because I had an event to attend. Finally, upon returning after my event, my room was ready around 11 P.M. I walked into the bathroom to take a shower, and realized there was some sort of brown sludge/liquid on the floor....the toilet was leaking from the base, and I assume this is why my room wasn't ready on time. When I woke up in the morning, the towel I had put down was soaked, and the corner was brown, as the toilet clearly continued to leak throughout the night. The next morning upon check out, when I received my car from the valet, it was full of flies. I don't mean 2 or 3, I mean no less than 12 flies were in the vehicle. I drive a newer Land Rover, when I dropped my car off the windows were rolled up, there was no food in the vehicle, etc...someone must have rolled the windows down and left the car next to a dumpster or something overnight. There were still flies buzzing around my car multiple days after I checked out. When I got home (after making a two and a half hour drive with a car full of flies) I reached out to Marriot customer service, and received a response that my complaints would be forwarded to the executive team at the hotel, and I would receive a response within 3-5 days. It has been over a week, and I've received no communication at all. I've read other reviews from around the same time that say they had to have an intense argument with management to finally get their room comped. Absolutely terrible experience, terrible customer service, and still no resolution.

If you have Marriott Platinun or Titanium status, DO NOT expect any similar level service. They offer no free coffee or breakfast, and we did not get a typical check-in gift. First of all, I thought Courtyard typically offers a complementary breakfast but this place does not even offer a complementary coffee. When I asked about a brekafast/coffee offering, the front desk person’s tone was not polite or professional, I could tell he was annoyed about the question. How come there is no member benefit whatsoever??? I would not stay here again.

Rooms and stay were nice but could've used a little more cleaning. Somethings in the room were not cleaned very well. A couple of things were found that were left behind from previous customer. HOWEVER, beware of the valet and make sure you check your car up and down before you leave. They take your car up in an elevator. My brand new car still with tags on it was damaged and they refuse to take responsibility! I took before pictures of the car but did not take any on the way out. I took a quick glance around the car while it was still in the parking garage and didn't really notice anything. As we were leaving we heard a few popping noises. Once I got to my destination we looked for the noise and in the day light we definitely noticed the damage to my car. We called them immediately and they are totally denying all damages. Hotel nor Valet are offering any help, We are not looking to take anyone's money, we just want them to fix what they damaged. SO please make sure you check your car, cause you are screwed if you don't. I will never stay at this location again. Someone there knows what happened!

even with a convention in the area, Brittany was friendly and efficient during check in. Upon arriving in my room there were some minor cleanliness issues. When I brought this to Brittany's attention, she was empathetic to my concerns and went above and beyond by moving me to a larger room on a higher floor. I was not expecting that. I'm so grateful for her generosity.

Big billing issues …The hotel is smart and clean . My issues were it is advertised you can pay at the hotel , you cannot pay in cash only card and they do not advertise this. For a one night stay my bill was £174 but the hotel debited £450 and £380 telling me they will refund the £450 but did not debit £380 which they did , so in total I have paid £830 on top of the £174 and am still waiting for this to be refunded .. be careful when they say they want your card for extra security they are free to debit any amount they want … please refund my card .. also they advertise the parking as £30 but it’s £36 plus taxes