Loch Leven Hotel & Distillery

My husband and I stayed here for one night. It is a very old but quaint hotel with a great restaurant and bar. The room was comfortable. The bathroom was small. I'm not sure if it had air conditioning but we just opened the windows. We had an amazing view of the Loch. We had an awesome experience at the small bar (pub). We met the most amazing local family whose grandfather had just passed away so they were having the after funeral dinner there. It was so much fun! The restaurant was really good too with good service. We would recommend this hotel to anyone.

La struttura conserva un certo fascino d’altri tempi, ma avrebbe bisogno di un intervento di rinnovamento e maggiore cura. Le camere, seppur dotate di letti comodi e biancheria pulita, mostrano segni evidenti di usura: pavimenti instabili, arredi datati e un bagno che richiederebbe una ristrutturazione completa. La pulizia generale è al limite della sufficienza. In positivo, il ristorante si è rivelato una piacevole sorpresa, con piatti ben eseguiti e un servizio attento. Meno soddisfacente invece l’esperienza della colazione: nessun buffet, poca varietà e organizzazione migliorabile. Parcheggio gratuito a disposizione, ma nel complesso il rapporto qualità/prezzo non risulta competitivo rispetto ad altre strutture della zona. Peccato, perché la posizione è ottima e il contesto avrebbe tutte le carte in regola.

Nous avons dormi dans une annexe plutôt confortable. Le petit déjeuner est très bien. Très calme et proche de Fort William ou nous avons dîné. L’accueil est sympathique. Petit déjeuner à partir de 8h c’est un peu tard quand on a un ferry à prendre

Very average. Food was good but service ordinary. Waitress seemed vague and waiter was totally engrossed in an American group neglecting some others. I.e. presented a table to us. Sat Americans down, offered bottles of water, waited on for drinks etc. we had to go to bar and ask about drinks, then they offered service. Still no water, had to ask. My thoughts the waiter was working hard on the Americans for tips. A little unprofessional. Food was good but a little pricey for what it was.

The photos are misleading and possibly taken some years ago. You can't really see the loch as it is obscured by a lot of large trees and shrubs and the noise from the traffic on the bridge is loud and continuous. However, there is an excellent view of the mountains in the distance and our stay was pleasant, but overpriced.

To be clear, we did not stay during June 2025 - we had reservations for September 2025. This review is about the extremely poor handling of a cancellation. Background is when the reservation was originally made in April 2025, it was inadvertently made for the default setting (that night) and not for September 2025. We almost immediately noticed the error and tried to call but the front desk had apparently left for the day. We immediately sent an email explaining it and called the next day. The conversation the next day was cordial and the hotel allowed us to move the reservation to September and applied our payment for that timeframe. I specifically asked if the reservation could be cancelled in the future and a refund issued. I was told YES! The email confirmation for the September dates states "For our flexible 7 day cancellation policy, prepayment will be processed within 7 days prior to your arrival.Cancellations or date changes can be made up until 7 days prior to the date of arrival. Late cancellations would be charged in full." As it often happens, family items come up and plans change. When we had to cancel this reservation (yesterday), just short of three months in advance, we were told that no refund would be issued. When I called today and spoke with the duty manager (Stephen I believe) he was adamant that no refund would be issued as they had already made amends by allowing us to rebook into September with the original error. When I told him that I had specifically asked about a refund and was told it would be issued if changes were made as well as stating that the email confirmation said a 7 day cancellation policy, he stated "I know what our policy is" and that no refund would be issued. Bottom line - my error in the original mistake. Their error for stating a refund would be issued should plans change and then not honoring their stated policy in the confirmation email. Not good customer relations if you ask me - as they will certainly book the room we just cancelled. BUYER BEWARE