Wyndham Fort Smith City Center

Liked it

hotel needs to upgrade their AC system...its so noisy you xant turn it on if you want to sleep. Room was dusty and had a musty smell.

Fine but real busy and bustling place in Fort Smith. Had to get the room finished by housekeeping after we went it.

First room was extremely musty. Staff moved us to a 2nd room that had limited towels and wash clothes. Staff was very accommodating to resolve both issues. The room was clean and the beds comfortable.

Time to update Customer service at the front desk was great!We arrived very late at night. The room was clean, but had a urine odor to it. Bathroom was clean, sheets were clean, but several of the ceiling tiles had water stains on them. It was so late at night and we had been driving all day so we decided not ask to move rooms. The hotel is in need of some updates for sure.

Evening crew at check-in was super friendly and helpful. Beds were comfy, and my kids enjoyed the pool. Our room (on the 5th floor) leaked in the rain, creating a puddle in the floor. We paid extra to stay in the hotel attached to the convention center compared to the hotel next door, because of expected storms. Another event in the convention center closed the internal entrance from the hotel, forcing us outside through the rain with no awning and no signage directing the way as we ran more than halfway around the building. While I understand the hotel isn't in control of the convention center, some communication on the situation would have been appreciated. We could have stayed for cheaper (and walked outside in the rain much less) next door, or at the very least, packed umbrellas and raincoats.