Courtyard Fort Smith Downtown

The hotel was comfortable and the staff was great. The bistro and bar was open and this was a plus. The hotel is located a few blocks from the downtown area. Will stay here again. No issues with our stay

Beautiful property, very clean, curious staff and great location.

I recently booked a room through Capital One Travel for my wife, young granddaughter, and myself. Upon arrival, the check-in process was confusing, but we eventually got to our room. We were only in the room for about 9 hours — 8 of which were spent sleeping. The room was clean, smelled fresh, and everything seemed fine. After checkout, I received an email stating we had been charged for another night's stay. We immediately called the hotel, and they told us someone would get back to us on Monday. No one did. When we followed up, they claimed not to know why we were being charged again. Eventually, someone contacted us to say it was a smoking fee. This accusation is absolutely false — none of us smoke or vape in any way. When I denied the charge, the representative quickly changed their tone and said they would refund the fee, and it would take 4–5 days to process. That sudden reversal only added to my frustration. I am deeply offended by this false accusation. It was upsetting and unprofessional, and I expected far better from a brand like Marriott. After this experience, I will not stay at a Marriott property again. If you look at other reviews you will see overcharges, rude staff etc.