TownePlace Suites Grand Rapids Airport

Poor communication with staff, shuttle never came for pick up at airport. Had to take a taxi and then in the morning the shuttle didn’t come again. Guess what another taxi ride. This hotel wants to capitalize on “airport” in its name, but clearly doesn’t offer airport amenities. Don’t be fooled. $ 20 each way. This is not an airport hotel. Their website might claim otherwise, but personal experience will never put me back at this hotel to be fooled again. The staff had to be pulled out for the back office to even come to front desk. This is not a customer friendly hotel.

The property is super clean and very convenient. Good services. I would definitely stay there again!

Lowest level Marriott branded hotel I have ever seen. The showers are abysmal, You can't even stay warm while showering because the water pressure is cut so much. The T.V. is broken. Most of the lights don't work in the room. The whole place is poorly maintained. The bed is uneven, and stiff. I may not do Marriott again, This is surprising what they are putting their name on these days.

The hotel was clean

Very pleased with our stay

Sports related visit Basketball tournament.