The Abbey Resort

This is my second time to stay here. I have a service dog who is an ESA, which I had informed the hotel of when I made the booking. I had stayed there the previous weekend and when I checked in, there weren’t any issues with any of the staff with my having an ESA staying there. I only had an incident with the night manager who complained about the dog being in the hotel. This is when I was on the way to eat at the restaurant. The host & the server had no issues with the dog being there and they commented that she was actually more behaved than many small children that come the food was amazing btw. I twice had the dog near me as well in the pool area tethered while I was swimming & while I was in the hot tub & there were no issues with the staff then. However, the next time I stayed, they would not let me have the dog with me in the pool area tethered. They then ended up kicking me out of the hotel as I would not leave the pool as I felt this to be unjust as the dog wasn’t bothering anyone. Also, she cannot be in the room by herself as she will cry & bark which would bother our neighbors. I also will not leave her in the car. Basically because of my ESA dog-a Pomski of 14lbs, I was kicked out of the hotel at 10:30 at night escorted by 3 policemen on a Saturday with nowhere to stay. I had to sleep on my friends couch for a few hours, and find another place to stay the next day which excepted my ESA dog without any issues. I will not be staying at this resort again because of this horrific experience.

The place is great for families with kids!

I had to deposit my luggage in the lobby and then drive to a distant parking lot and trudge back through the slush and snow to the lobby. We had quite a bit of luggage including a cooler, so I asked the clerk for a luggage cart so I wouldn’t have to make multiple trips from the lobby to the room and leave the rest of my stuff unattended with strangers. The clerk said I could not have a cart, I could only employ the services of a bellboy, and only a bellboy could use a cart. I asked if this included an expected tip and was told yes. Being a self sufficient person on a budget, and the room already ridiculously overpriced, I declined hiring a bellboy. The room was small, clean, didn’t stink, nice bathroom, no microwave, uncomfortable fold out bed couch, somewhat deformed mattress on king bed that gave the impression of being on an incline rolling me to the edge. No microwave. I thought there was no refrigerator too, didn’t discover it was hidden behind a wood panel until it was too late at check out time. The snooty refusal to provide a basic luggage cart soured me on this place. Also, I hadn’t visited it for 45 years, and in the meantime some ghastly and unfortunate “remodeling” had trashed the once fine architecture. The original dark wood rustic beams had been hideously and amateurishly painted over with inappropriate white paint. The original health spa rooms with steam and dry saunas, exercise equipment, and massage tables had been gutted and destroyed, replaced by a dismal and completely abandoned kiddy pool. Diving board had been r Ed moved, the hydrotherapy pool had been ripped out and replaced by a squiggly shaped hot tub thing, and the original poolside views to the outside vista had been obliterated by the addition of a pinball arcade area. The quiet original stateliness of the pool was ruined by the addition of a large screen playing childish cartoons with a high and disturbing sound volume. A tragic demise to a once great resort, and an abomination to the original once tasteful architecture. Not the kind of experience one would hope for in a lake side resort.

Rooms are so small - alerted the front desk there was what appeared to be mold on the perimeter of the AC unit in our room -requested a new room but no communication was offered about fixing that. New room still just as awful. Furniture uncomfortable & worn, bathroom GROSS! appeared to be cleaned to the minimum standard. fridge and door handles are greasy …would not return. Only reason for 2 stars was the outdoor pool.

I would not recommend this property. I was there for meetings. They gave me a room that could not be further from the meeting rooms. My room smelled like mold. My neighbour sat outside and smoked which just came in the hvac system. It is tired!

We’ve been staying at this hotel for years, but sadly our most recent visit was extremely disappointing and concerning. It feels like the quality and care have gone downhill significantly. The biggest issue was safety: the deadbolt on our door was broken, which was especially worrying since we were traveling with kids. Beyond that, the room itself was in very poor condition. There was a strange odor when we walked in, cobwebs and visible dust in the corners, and even mold in the bathroom. The sink was cracked, didn’t drain properly, and the toilet clearly hadn’t been cleaned. The indoor pool was run down and the bathrooms in there were dirty. The overall upkeep of the room was just unacceptable. The furniture was stained and run down, giving everything a neglected feel. For a hotel we’ve trusted and enjoyed in the past, this was a real letdown. We hope management takes these issues seriously, because at this point, it’s hard to see ourselves returning.