Chandos Premier Folkestone (Channel Tunnel) Hotel

The main entrance had smell of wet dogs. The TV was old and tiny. The bathroom drainage was terrible. Furnitures are really old. At 4am in the morning, a random lady came somehow got into the roon while the door was locked. Felt really unsafe there.

My Advice to Anyone thinking of Going to his Joke of a Hotel should be aware that No1 They do not open until 5pm and there is no Car Park, Disabled Drivers cannot get anywhere near the door as the street is packed with permit parking only, You will get fined if you Park anywhere nearby, Absolutely terrible place to find and it looks very run down and shabby

It did a job

Too cold the heaters are not working properly and they are on timer

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.