OYO Gran Canaria Hotel

Stay elsewhere To start, The front desk representative wasn’t sure we’d have a room as the hotel often double books apparently. After a lengthy checkin, we were provided a room which DID NOT match the description or pictures. He assured us, they never had a room with a double and a single. Only a twin bunkbed and a double. The beds were not comfortable, the walls were thin and noise from people deciding to talk all night could be hard. The AirCon was not operational which led to the window needing to be open. Absolutely would not recommend. The entire place was dated and not as advertised

Very poor experience This is the worse hotel i have ever stayed at the owner was not professional and tried to rip me off for a room and had a bad attitude at the point of checking in as it was done through a third party. Will never use this hotel again and i would urge everybody to avoid like the plague.

Not great, very disorganised. We had a booking that should have been cancelled apparently as they had a school using the hotel. Made to pay when we arrived as they said they hadn’t had the money from OYO via *******… I will be looking into this when we get back. Rooms smell like old caravans, linen was clean but the toilet leaked, bear wires exposed. Generally not good impressions!!

I had booked a late check in (between 00:00 and 01:00) just after midnight on Saturday. I arrived before check in opened (14:00), about 12:30, and spoke to the owner. I asked about early check in - they confirmed my details, checked the room, and advised it was still being prepared so would be a late check in as planned. I visited my friends room on the top floor (they checked in the day before) - it was dirty, cracked plaster, radiators hanging off the wall...not a great start - but it was what I'd booked. So ran with it. I went off to the wedding, and then received a voicemail at 21:08 advising that my room was no longer available. What?!? No offer to find something else. No help. No room. My mate told me the overheard the staff saying the day before "someone's sleeping on the street tonight, we've overbooked again!" Absolutely disgraceful, and no remorse.

Awful! Faulty towers on speed. Dirty, aged, noisy, likely unsafe (fire exits blocked). So expensive for what you get. Booked for the free parking and closeness to euroshuttle but safer to drive straight there - car park full of glass, unmonitored and behind hotel in some waste land between buildings!

Just bk from 2 amazing weeks at this beautiful hotel 8 time we have been now Love the place Very clean Food great Hotel staff are amazing Jamie and Anarnna amazing entertainment No issues with this place what so ever Judt booked o go back