Mark Warner Phokaia Beach Resort

Aliağada yaşıyoruz burnumuzun dibinde böyle bir cennet olduğundan habersizmişiz.Nasıl güzel bir doğa,mükemmel işletilen bir işletme,güleryüzlü,samimi çalışanlar..Kesinlikle tavsiye ediyorum.Herşeyiyle efsaneydi.Genel Müdür Bilge Hn.,Eğlence Müdürü Nejla Hn,Hayro ve özellikle oğlumuzla sürekli ilgilenen Elif ve diğer tüm personele çok çok teşekkürler.Her zaman çok özenli ve yardımcıydılar.Kendimizi çok özel ve evimizde hissettik,ayrıca da çookkk eğlendik.Mutlaka yeniden geleceğiz ve o güzel yemeklerinizden,ilgi ve alakanızdan faydalanacağız.İyi ki varsınız.Özlem,Suat ve Tuna Tahtacıoğlu...

We're a family of four with 2 small kids (4 and 7) and we stayed here in the final week of the season and unfortunately we had a negative experience. The two main issues were the very loud noise from the bars which went on past 11pm and a boating event that took up around 80% of the beach area we were normally allowed access to but were blocked from. Noise - similar to quite a few reviews here, our room comfort suffered hugely due to loud music/karaoke/quizs that ran late into the night (past 11pm). Sadly our room (Superior Suite in the main hotel) was positioned above a very noisy bar. When we raised this with hotel management (separate from Mark Warner) they were rude and dismissive of our pleas, at one point suggesting that we should stop complaining and go to the bar with our young children (even though it was nearly 11pm and they were extremely tired and just wanted to sleep). Its worth noting that Mark Warner management don't live onsite so your best hope is a telephone call to them (which they say is accessible 24/7 but we were told on a couple of occasions by hotel staff that they were not contactable) or face to face the next day. When we did speak to Mark Warner management they were in some ways sympathetic but its seems powerless as the late night events carried on. On return The Head of Customer Services has also been similarly dismissive of our complaints to the point of saying he didn't believe there was a noise issue (despite a lot of reviews on here saying the same and many other guests agreeing with us). Boat event - On arrival we noticed the hotel was very busy (which was one of the reasons we were refused a room change to escape the noisy bar) and later it was confirmed, for the first time, that there would be a boat event taking place during our stay. This seemed fine enough until we discovered that all the boats were parked on the beach, leaving a fraction of the normally very wide beach available for guest use. The recording attached shows the impact of the event on the beach area. Mark Warner - One thing I didn't expect though was how Mark Warner deal with any issues like these. They say to mention any problems to their staff on site as soon as you can and then follow up when back home. We did this and followed their process but it seems to come to nothing, even being told by the Head of Customer Service that they don't believe us, which was shocking. At a complete loss really. We'd actually had to change the date of our holiday from earlier in the year due to a health concern (and had to pay an extra fee in the process as only superior rooms were available) and then to be told your concerns that you raise as part of their own process don't matter or worse still that they don't believe you is very disappointing. This was our first time with Mark Warner and we had high hopes but both the onsite issues and the way our complaints were handled have made us look to other companies in the future, there's plenty of better opti

Like the previous revew, we went here for the end of October/early November school half term. We had an amazing time - love that type of holiday, so much to do and the days flew by. The equipment is very acceptable given it iwas the end of the seaosn and I cannot praise the Mark Warner staff enough - every single one was just brilliant. Just a few points to hopefulyl help fellow travellers - they are negative but feel they may add to somebodies enjoyment and please understand that they did not take too much away from this being one of our all time favourite holidays. Would completely echo the point smade about the Turkish sailing regatta. We specifically checked whether there was any restriction to activities as it was so late in the season and was told there was not. The sailing fleet prevented us from using much of the beach and the tiki bar for most of our stay. My wife and I love swimming in the sea so this was a real disappointment to lose access to the main swimming area. There was a smaller swimming area but very shallow and by the time to got deep enough to swim, you were tasting diesal from all the exra boats used for the sailing fleet. We also asked if we should take wetsuits and were told categorically that they would not be needed. They were - the water was pretty cold at that time of year and once you had fallen in, the wind chill really added to it. After 40 minutes of windurfing I was shivering, despite having three tops on, and running for the sauna afterwards. On one day, a lady was in the water too long after capsizing and ended up in real difficulty from the cold. Please take wetsuits - shortie probably enough. Better to take one and not use it than wish you had brought one like we had. The swimming pool is beautiful but even colder than the sea and remained mostly deserted all week - I could only manage a length or two before I became worried about the cold (we swim and sail in the solent so know what cold feels like!). Our room was pretty small and we only had one small cupbaod that they expected us to put all our clothes in, with 6 hangers and two shelves (one of which had half it's area taken up by a safe). When asked, we were given some broken draws and a small set of shelves form an office. These helped but still ended up have a fair amunt of my stuff in our sons room and my wife using her suitcase. Room was kept very clean every day. Shame head office let the experience down with their advice. They were just doing their best but it was a bit off the mark. Customer services really didn't seem to want to accept our points, stating that because most people didn't provide negative feedback about the fleet and cold, ours wasn't valid.

We spent the last week of the season at this resort as a last minute break before winter here. Had we been told the National Turkish Sailing Event detailed below was taking place we would not have booked and I would suggest if you are thinking of booking this week next year, that you get MW to confirm either way if this is taking place again so you can make an informed decision to go or not. We do intend to return to this resort as it is beautiful and the sailing is good. Starting with the bad points, the Turkish National Sailing Championship teams and their boats were staying at the resort, approximately 200 people (25% adults 75% children (aged 8 upwards). The whole beach bay area was completely monopolised by them for the week. Then Saturday was their de-camp day and removal of all their boats and equipment. Not a peaceful, relaxing environment. They spread themselves and their kit all over the beach sunbeds leaving no room for the MW guests or their things whilst they were on the water! When they returned from their sailing they hosed their boats down not really bothered about other guests. Had we have known this event was taking place we would never have booked as we are beach people not, pool people. Some mornings they were gone by 11am and then others not until later in the day, so were hanging around! To be fair have to say the Turkish competitors were very well behaved. The main course choices of food at the resort were very, very disappointing. Very limited choices. The salad bar and the desserts were to the normal standard. Not a resort for food lovers. Be aware if you suffer breathing problems, the hotel uses very strong odour products in its public spaces. Good points, the hotel and grounds are beautiful. As it was chilly in the evenings they had the log burners lit making it very cosy and heaters in the restaurant. The spa manager and his team are great. The two sisters who did our treatments were outstandingly good, best we have ever had.

Otel mükemmel ötesi yemeği sunumu özellikle spa deneyimi mükemmel temizliği çalışanları. Özellikle spa da bulunan ayaz bey mükemmel ötesi hizmeti kalitesi ile oteli bambaşka seviyeye taşımış kısacası çok güzel memenun kaldık hersey için teşekkür ederiz

We have just returned from a week at this hotel - 4 adults. Key takeaways: 1. Turkey is more a lot more expensive than our last trip. A glass of house wine is £10. A bottle of house wine is £35. A beer is £6; 2. the hotel is very nice, although the rooms are slightly small. All of the staff are excellent, especially the room service; 3. we found the the Spa treatments to be both excellent value and quality. We booked 3 massages and were given a healthy discount - £55 per 1 hour massage; 4. the bikes were very well maintained by Gary and Jason. Much better than at other resorts. The road cycling is not amazing - busy roads - but the rides are well led and it is nice to get off the resort; 5. we have never stayed anywhere with so many sun beds, cabanas etc; 6. the main pool is unheated and was super cold. I expect in July and August, this is lovely, but we all struggled to stay in for more than a minute or two; 7. the food is typical buffet style, with a good selection. However, if you are vegan or have allergies, you will need to be very careful. The chefs do not appear to have fully worked out the importance of food labelling. There is a "vegan corner", but that only applies at dinner time. The hot vegan selection was extremely limited with the same dishes produced each day. This became a source of some frustration. Overall, the hotel is really well run, and very pleasant, but felt expensive. There are also lots of other guests (not Mark Warner) arriving over the weekend when noise levels really escalate. We had a good holiday, but will probably not return here. There are other (smaller/exclusive to MW) resorts we prefer.