Home2 Suites by Hilton Jackson Flowood Airport Area

Hotel Clean fresh no issues there… but at checkin the “hostess” was on her phone throughout the entire process. She passed me paperwork to sign and pointed on the document where I needed to sign. Then as the room key was issued i had to ask where the room was located and then she finally paused the conversation to point in the general direction of the room. No actual conversation.. I’ve never been treated like this anywhere we’ve stayed before. 1st time to this hotel and probably my last. Management needs to train employees of proper customer etiquette and that phone conversations need to be ended or at least paused to handle customers. Also with a 2 night stay. The same employees barely looked up when passing by their work stations. Even when I initiated with “good morning” - “good evening” no response. I seemed to be a bother to their day/activity . This was with no other customer at the desk. Just unprofessional…

They need to replenish toilet paper and tissue in the room as well as shampoo/conditioner. Other than that, the room was ok and It was fine for a short stay. The front desk staff were all very nice and accommodating.

A great little getaway!! Clean, fully furnished rooms, great breakfast and wonderful customer service! I would definitely recommend this hotel to family and friends, and I look forward to our next stay!

Staff makes the stay perfect! They were always most helpful and ready to assist. Even when we checked out and it was windy outside, a staffer held the door and took our cart back inside for us with a genuine smile on her face. They really do make the dream work.

Nicely furnished room and well supplied kitchen. No weird smells and room was clean. Bed was comfy. Couch cushions had some stains but there was extra bedding that allowed us to throw a cover over it. Breakfast was good and hospitality was great.

One bedroom suite was nice and clean. Front desk staff and manager friendly. Ran out of oatmeal at 8:30 am and woman said she wouldn’t be making more. Boiled eggs had a bad smell. I know it’s a free breakfast, but I’ve stayed at other hotels with free breakfast included and the breakfast quality & selection was much better.

The stay was amazing but the lady at the front desk Friday night was absolutely disrespectful and rude the breakfast was horrible as well from the undercooked boiled eggs to the undercooked bacon I think having better choices would be great

The pillows are fluffy . However I prefer firm pillows. The mattress slept well. Breakfast was wonderful. Everything was great. For my next travel I will choose to stay with Home 2 Suites every time.

The staff were very Friendly and professional! The room was clean and nice! Was a good selection of snacks. A great location and safe. A lot of parking places. Plenty of ice machines. Great breakfast