Holiday Inn Express & Suites Jackson - Flowood

Not very clean at all. My shoes were sticking to the entry and bathroom floors so I knew they were dirty. Went over them with towels and I was right. Would hate to see how dirty the carpet was. I was glad to only be there for one night. Will not stay there again.

Overall, nice hotel. Breakfast was excellent. I booked 2 nights through separate reservations and informed the clerk when I checked in. She said "no problem, we will keep you in your same room." The next day when we returned from our outing, the keys didn't work. I went to the front desk and the older African American lady said "of course they don't work, you were supposed to check out, then check back in" in a very demeaning manner. I told her that the lady that checked me in didn't say we had to check out and check back in, but she acted like I had done something wrong. I told her that if I would have been asked to do this, I certainly would have, but that you can't expect guest to just know this kind of thing.

I chose this hotel based on its Trip Advisor rating. I was not disappointed. It was clean and quiet. The breakfast area was large with generous seating (although the breakfast itself was pretty ordinary). There is also a covered area outside (next to the pool) where you can sit and relax. For me, a bonus was finding a very nice restaurant (Table 100) adjacent to the hotel - a short walk across the parking lot.

The room was nice and one of the four people I interacted with at the front desk was very helpful and kind. While entering the elevator to go eat I accidentally dropped my car keys which contained between 6-10 keys on the key rings. The keys fell down the elevator shaft. I went to the front desk and was informed that they would have to call the elevator repair people to retrieve them and I would be responsible for the charge. They called to find out an estimate of the charge, which turned out to be over $1400 or I could wait until they serviced the elevator again. Luckily I was there for a conference and live less than 2 hours away and my husband could bring my spare key. The front desk informed me that they would find out when the elevator was scheduled to be serviced again so I could come pick up my keys, just to check at the front desk the next day. When I checked the next day, the manager said he didn’t know when the elevator would be serviced and refused to even come out of his office and speak with me. I will be calling frequently to check and see if the elevators have been serviced and will not be staying there again.

Our rooms were updated and immaculate. The front desk and breakfast attendant were courteous and eager to help! They even opened breakfast early to accommodate those of us leaving early for the ballpark. 20 minutes from our tournament location and well worth the drive. Very nice restaurant Table 100 across the parking lot.

My family met at this hotel to spend a night and exchange Christmas gifts. My 18 year old son accidently left his new cowboy boots in the room. We realized as soon as we got home (2 hours from check out). I called the hotel front desk and was told nothing was turned in to lost and found, but to call back the next day. I called the next day and was asked to call "tomorrow". When I finally got the manager on the phone he dismissed the missing cowboy boots asking me: "Do you think you would have put them on top of your car and driven off?". I am extremely disappointed in the customer service and follow up at this hotel. We know the cowboy boots were left in the room and not turned in and the manager did not follow up with a call after he said he would investigate.

We experienced fair value with excellent customer service. We very pleased with the staff, their friendliness and help. Breakfast was a good pick and run type which is the usual normal now. Would recommend. More words not needed really you don't have to saw much to give a good review

I arrived wiped out from a week of travel nightmares and this check in was the most helpful and excellent customer service I’ve experienced in a while. Safe, clean, and friendly. Amenities reliably like I expect for the brand. Quiet with comfortable atmosphere.