Vieraskäyttäjä
29. kesäkuuta 2023
Let's start with the positive! Clean room and lobby area. Nice front desk staff. Now for a few issues: 1) We booked two rooms well in advance and asked for them to be next to each other. I called on Thursday (we arrived on Friday) to confirm that our rooms would be next to each other, and the woman assured me they were. The rooms were not. They were 4 floors away! Luckily my children are old enough to be in a separate room that far away, but we were disappointed. 2) During my phone call, I also told the woman I was speaking to that we would be arriving very late on Friday, so to please hold our rooms, and that one of my sons would be checking in early. I asked if we could please put the required hold on my credit card, which was on file, since my son does not have a credit card, and his debit card does not have enough money on it. This was approved, and I let my son know of the plan. At check-in, the front desk clerk would NOT let my son use the credit card on file. My son was stuck until luckily his aunt came along and put our room hold on her card. So, basically all of my communication and confirmation was of no use at all. The rest of the hotel, minus the layer of oil floating on the indoor pool, was what you would expect of a typical Courtyard. If I were returning to this area, I definitely would select a different hotel. I left without any desire to return.
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