Yome - Your Home in Florence

일단 위치는 너무 좋습니다 관광지 중심에 있어 이동하기 너무 편리했으나 엘베가 없어 큰캐리어를 옮기는데는 조금 힘듭니다ㅜ 하지만 숙소 너무 넓고 좋았습니다

We met staff at location. She took us to our apartment 4 down the street and up 4 flights of stairs ! Do not book if you cannot carry your 18kg bag up 4 flights. We then had to upgrade (&pay) as there were not enough beds. We walked to their penthouse - the oil heaters did not warm the place, the shower did not drain & the place smelt of sewerage in the am. Wifi .. very slow ! Someone entered our room unexpected also before 10am check out. We then moved to apt 4 as needed 3 beds. Apt 4 involves carrying bags up 4 flights of stairs quickly before the lights go out. The apartment has no water pressure, the shower a trickle ! The wifi is very slow, tiles lifting.

Your home in Florence was an educational experience for us, as we learned what BEDBUG bites look like, from first hand. Poor hygiene dominated the apartment, which we found out immediately when we entered: The walls were dirty and the couch (also used as a 2nd bed) had some gross white stains on it. Nevertheless, we did not mind that. We did not mind the noise from the street as it was a nice commercial location with shops. We did not mind the narrow stairs, which we had to walk to almost climb at the 2nd floor, nor the smell of smoke in the apartment– even though it was prohibited. We did not even mind the tenant who arrived in the morning going nuts and waking us all up at 7am, furiously knocking all ring bells plus the panic button in the entrance, as she was waiting for the host who was obviously late. We did not mind the floors being sticky and we soon realized that the only cleaning done after each rental, solely consisted of bedsheets changing, trash disposal and bathroom cleaning. However, we DO MIND finding out that the bites all over our bodies were not mosquitos as we first thought, but by BEDBUGS!! The bed apparently never gets cleaned after all those guests who daily rent the flat and God knows how many previous tenants also thought they had mosquito bites, instead of bedbug bites. 3 days later, we are still itching like crazy and filled with BEDBUG bites which take 2 weeks to disappear!!!! Apart from the prominent lack of hygiene, there is also a lack of even the slightest sign of moral code from the owner’s side. When we reported the issue to them, asking for a refund, they called us liars and thought we wanted a free stay. They replied that these things happen and that it’s part of the game. Sure mate, if you live in a dungeon I guess those things might happen, right? So, they admit that you might get bitten and even get an infection by not sterilizing as they are supposed to do and that’s totally cool with them!! This is a total lack of respect towards hygiene standards and to the people who pay you for your service. We do not need your refund, even though there were expenses on our cost for doctors, medication, and a full STERILIZATION on our home (as bedbugs can be carried with you once in contact) – you know, just like the one you were supposed to do in the flat every now and then. We need you to start respecting people’s health standards. Thankfully, they are sorry for the situation – how touching. AVOID THIS DISGUSTING PLACE.