Vieraskäyttäjä
9. toukokuuta 2025
Disappointing Experience at hu Camping in Town, Florence
I rarely leave negative reviews, but our stay at hu Camping in Town was extremely disappointing. From the moment we arrived, the reception experience was poor—we had to wait outside in the rain in a long queue, and the receptionist was not welcoming at all. When we expressed our concerns, his response was, "That's what we have here," which felt dismissive and unprofessional.
There was no room cleaning for the entire , despite our request. Towels were not provided and had to be rented for €5 each, which felt excessive given the already lacking service.
The worst part was the behavior of the on-site security. One of the guards was downright rude and even used offensive language in his own language toward us. This made us feel very uncomfortable and unsafe.
Overall, I would not recommend staying here unless significant improvements are made in staff behavior, cleanliness, and guest service.
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