Relais & Maison Grand Tour

Notre hôtesse nous accueille en toute simplicité et convivialité, vous donne quelques conseils pour découvrir Florence. Proche de la gare et à deux pas du centre, l'emplacement est idéal pour les balades. Merci d'avoir contribuer à notre séjour agréable !

Tutto perfetto, dalla camera dalla gestione all’accoglienza, per sino colazione gratis per un piccolo inconveniente, gentilissimi , consiglio vivamente, poi che dire posizione centro ottima a due passi da tutto comodo per visitare e mangiare. Prima volta a Firenze , torneremo

First the good bit , Ulrike is a wonderful host . Very helpful and attentive. However , our suite was not so much shabby chic as had seen better centuries. The bed covers , not the usual duvet , were of indeterminate origin. The shower was reminiscent of those in a caravan and hot water ran out in the early evening. You do get away from the world , as there is no tv . However, you can hear your neighbours with any sound over a whisper clearly audible.

Property was very comfortable and Ulreka the owner was awesome to communicate with and very helpful. She was always available and gave us some great insight to the sights and shopping. She even was able to assist us getting some assistance at a local pharmacy. Had a great stay in Florence with this room as our get away for rest.

Cold, Uncomfortable, and Misleading I called before proceeding with our booking to confirm that bed is super comfy.An owner was extremely persuasive. When we got to know this skilled salesperson, able to sell sand in the desert, we got an idea why the reviews were good in previous years... We were "upgraded" due to construction noise, but the so-called Mirrors Suite was no suite at all.Room at zero level and trash dispensers just in front of the building wasn't promising.The mirrors made sleeping impossible, and light leaked through the small curtains and blinds. The room was freezing despite following heating instructions. After catching a cold, I dreamed of a hot shower-only to be hit with ice-cold water after 30 seconds. The owner had no idea why the heat wasn’t working but casually reminded us of a hidden €36 tax at checkout...when I called to complain. The "new" mattress as an owner confirmed? Dated March 2019. The bed frame? Broken, taped together, and covering hidden holes. The air smelled of mildew and stale fabric from the bed and chairs. When we complained, Ulrike insisted the bed was new. But after fully uncovering it, the truth was right there-an old mattress, broken frame, and a cheap cover-up. At checkout, she smiled like an Oscar winner and lied again. If you're here for the mirrors, maybe you'll survive. Otherwise, stay elsewhere.

Comfortable in historical style which fits well to Florence. During the day you can visit famous museums and historical places and spend night in places with a lot of historical furnishes. Even bathroom keeps the same unusual style. We can really recommend this place.