Suite Medici

Normally I don’t complain about hotels I have booked, but this one was absolutely terrible in service. The hotel is Hotel Medici. The hotel receptionist didn’t know about their apparent online name change(I said I booked Suite Medici) and thought our booking was in a different place! She pointed down the road. We spent an hour looking and contacting trip.com for assistance. The address information is incorrect, just down the road from the actual location (Hotel Medici). After we returned to the hotel, the reception attendant was very sharp, then took a call for 5 minutes in the middle of speaking to us. These are the pictures of the room itself. The good: the location! The bells in the morning wake you up, and you are around the corner from almost all the main sites in the old town in Florence.