Majoituspaikan vastaus: Dear Guest, thanks for revewing us, the check-in procedures are clarly specified before you sign it regarding privacy and personal responsibility, nothing too strange. Hope to welcome you soon again to offer a fully satisfying stay, best regardsDaniele TorriniResident Manager
Majoituspaikan vastaus: Dear Guest, thanks for sharing your experience with other guests, So happy you appreciated yours tay by us and the perfect location of the Rivoli Boutique Hotel. Hoping to welcome you again in Florence, best regardsDaniele TorriniResident Manager
ISTP遊記
Comfort-huone
Majoittunut 7. 2024
Perhe
3 arvostelu
4.5/5
Mahtava
Lähetetty 31.7.2024
I booked this hotel for myself and my family. We really appreciate the friendly service from the staff throughout our stay. The building itself is gorgeous and is located within a few minutes walk from the Firenze SMN train station.
We stayed in two two-bed rooms. One of which was big with a walk-in closet. However the other one was small and we could hear the water pipes at night. Sound isolation was also not great as we could hear laughter from the guests staying next door. Would recommend this hotel to travellers who look for a central location and do not mind hearing some noise from pipes or guests chattering at night.
Käännä
Majoituspaikan vastaus: Dear Istp, thanks for the great review ! I'm really glad you enjoyed your stay in Florence, Hope to see you soon again, best regardsDaniele TorriniResident manager
Majoituspaikan vastaus: Dear Guest, thanks for the great reaview! Hope to welcome you soon back ! From all of us, best regardsDaniele TorriniResident Manager
Majoituspaikan vastaus: Dear Guest, thanks for the great evaluation and sharing your experience with other travellers. We always try our best to guarantee a memorable experience and I'm really glad we matched it with you. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager
hwtimothy
Comfort-huone
Majoittunut 7. 2024
Perhe
7 arvostelu
3.2/5
Lähetetty 18.7.2024
位置離佛羅倫薩火車站很近,房間有點問題,空調關了又會自動開啟,半夜有點吵而且很冷。
Käännä
Majoituspaikan vastaus: Dear hwtimothy, Thaks for reviewing us ! The AC is controlled automatiocally in each room. Just increasing the temperature it will not start again until temperature is reached, or just informing the reception staff (on duty 24/7) we would have been more then happy to help you solving this matter. Hoping to welcoem you soon again, Best regardsDaniele TorriniResident Manager
Mmeitian
Comfort-huone
Majoittunut 6. 2024
Matkusta ystävien kanssa
38 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.6.2024
下次來一定還會住這裏 ,給前台服務人員點贊
Käännä
Majoituspaikan vastaus: Dear Mmeitian, thanks for the great evaluation and review ! I'm really glad you appreciated your stay by us ! Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager
Alexotr
Comfort-huone
Majoittunut 5. 2024
Liikematkustajat
9 arvostelu
1.0/5
Lähetetty 7.6.2024
一定要避開這家酒店,非常差的體驗。我定的是舒適單人間,比普通單人間的價格要高50%左右,因為從照片和房間描述看起來都不一樣。但是酒店前台給我的還是普通單人間,他們出示的訂單寫的“舒適單人間comfort single room”,但是説酒店並沒有這個房型,只有單人間,既然上面寫着衹住一個人,那麼就是單人間。至於照片和房間的面積、甚至價格與實際情況不符,那是因為攜程的原因,和酒店沒有關係。態度極為傲慢,無理。
Käännä
Woshihaoren
Comfort-huone
Majoittunut 3. 2024
Matkusta ystävien kanssa
19 arvostelu
5.0/5
Ylivertainen
Lähetetty 6.6.2024
酒店位置很好
Käännä
Majoituspaikan vastaus: Dear Woshihaoren, Thanks for the great evaluation ! Hoping to welcome you soon again, best regardsDaniele TorriniResident manager
Vieraskäyttäjä
Comfort-huone
Majoittunut 4. 2024
Liikematkustajat
3 arvostelu
4.7/5
Mahtava
Lähetetty 5.6.2024
Nice cozy hotel right by the Firenze train station. Very kind staffs.
Käännä
Majoituspaikan vastaus: Dear Guest, Thanks for the great evaluation, I'm so glad you appreciated our efforts to guarantee our guests the best experience. Hope to welcome you soon again, best regards.Daniele Torrini Resident Manager
Anonyymi käyttäjä
Comfort-huone
Majoittunut 4. 2024
Perhe
9 arvostelu
3.2/5
Lähetetty 21.5.2024
Had an extra person last minute so one of us was asked to leave the hotel late at night and try to find another one. We were also made to change to a bigger room from the second day on. Hotel itself is ok with nice furnishings and spacious rooms. We didn’t get much help with booking hotels/changing rooms, and the reception wasn’t very polite. Located in busy, noisy, dirty, touristy area but at least it was close to the station.
Käännä
Majoituspaikan vastaus: Dear Madam, or Anonymous Guest, thanks for reviewing our hotel, this is always much appreciated to us. Since 1964 the Rivoli Boutique Hotel is glad to host guests as in a private house, and as far as I remember we never asked a guest to leave. Probably you are referring to the third person not preview with your reservation (reservation was for a double room). Fortunately you were assigned a large family room, with space and beds enough for 4 persons and we just checked with you before preparing the third bed and put the extra towels. At night our concierge has been informed that the third person was leaving and we proceeded at the check-out in order not to let you pay for the extra city tax. All this has been explained when you arrived and the other two already checked-in, but probably it has been misunderstood. The location of the Hotel is in the Historical center since the XIV century. Best regardsDaniele TorriniResident Manager
Vieraskäyttäjä
Comfort-huone
Majoittunut 4. 2024
Matkusta ystävien kanssa
22 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.5.2024
房間和酒店很精緻,非常意大利風格!地理位置也很好!
Käännä
Majoituspaikan vastaus: Dear Guest, thanks for the great review and evaluation ! All of us try to do the best to guarantee our guests an excellent experience. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager
Mel
Comfort-huone
Majoittunut 3. 2024
Matkusta ystävien kanssa
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.3.2024
Beautiful hotel with a gorgeous garden and a hot tub heated year round- great way to relax after a day of walking everywhere. Staff was very friendly and helpful. The walls are thin though so you will hear everything so fingers crossed you have quiet neighbours
Käännä
Majoituspaikan vastaus: Dear Mel, I'm so happy to read your comment! I'm always honoured when we succed and guarantee our guest a positive experience. Unfortunately on clients good education we can not do so much ! I hope to welcome you soon again, best regardsDaniele TorriniResident Manager
Vieraskäyttäjä
Kolmen hengen comfort-huone
Majoittunut 2. 2024
Matkusta ystävien kanssa
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.3.2024
很有特色很喜歡的酒店
Käännä
Majoituspaikan vastaus: Dear Guest, thanks for the great comment and beautyful pics of our Hotel. We do our best to guarantee our guest the most memorable experience and it is so great for us to know that ! I hope to welcome you soon again, best regardsDaniele Torrini Resident Manager
Vieraskäyttäjä
Comfort-huone
Majoittunut 1. 2024
Matkusta ystävien kanssa
11 arvostelu
4.5/5
Mahtava
Lähetetty 10.3.2024
希望有機會再次來居住!
Käännä
Majoituspaikan vastaus: Dear Guest, thanks for the sweet comment ! Wait to welcome you again by the Rivoli Boutique Hotel. Best regardsDaniele TorriniResident Manager