Hotel Roma

衞生：床單每天更換，起碼看起來床乾淨一些。 設施：衞生間的浴室非常小，一個人都轉不開，水龍頭也是壞的。 環境：非常吵，臨街可以聽到樓下人喊叫聲和汽車開回開的聲音。

Very close to the train station, old town, and many restaurants with a beautiful square and market nearby, this location is ideal for people who want to enjoy their holiday in Florence. Close to all the major attractions and quiet at night with blackout curtains, as well as courteous staff, this hotel over delivered. Their breakfast croissant choice alone was staggering, and they catered to all needs. The room itself was comfortable and the blackout curtains were a nice surprise. This picture doesn’t do the room justice, but I was too busy enjoying it to take more. Thanks again!

優點：酒店位置比較好，從火車站出來步行五六分鐘可以到達酒店，房間面積可以，不算小，早餐中規中矩。 缺點：設施比較老，淋浴房下水不暢，馬桶反味，隔音很差，馬路上過車、樓上挪椅子、走廊有人全部都有聲音，晚上睡眠會不太好。 入住時問前台minibar怎麼收費，因為沒有價格表，告知除了水以外都收費，喝了兩瓶飲料到退房時卻告知所有飲品都不收費。

OK 很好的

早餐單調、而且還有提供前一天剩下的蛋糕（因為很硬）。地點離火車站有距離，有行李箱很不方便，因為很多石頭磚的路。

슬리퍼가 없고 뷰가 별로였어요

Lovely hotel, just around the corner from the main sights and the river. Very welcoming and recently decorated.

Be forewarned, this hotel is very shady when booking a room through a 3rd party. I arrived on 9/14 and checked in. I showed my receipt that I paid Priceline for 3 days to Emmanual & Allessio. They said I was only booked for one night. I said no we are booked for 3. They said to take it up with Priceline. We were left to scramble and paid a high non-refundable rate to another hotel for the remaining 2 nights in Florence. We even needed to cancel our next morning excursion due to being forced to move hotels. The staff came back later and said Oh, I see you were booked 3 separate reservations. I told Emmanaul make sure to cancel those other two days since we had to book elsewhere. The next morning when I checked out I reconfirmed that due to their error the night before to be sure we were canceled. We would have preferred to stay there all 3 days as we were schedule but were told we didn't have a reservation. Alana the clerk in the morning felt bad for all of this and gave us a bottle of wine when we had to check out. I called the hotel 5 times and sent 8 emails to Maurizio and copied Priceline to resolve this and get me my refund. They will NOT refund me even though we were forced to leave because we were told we didn't have our reservation. Be very careful with this hotel when booking through 3rd party because the hotel will say you didn't pay and they will keep your money. This was a very exposing $1400 loss. I tried to get Maurizio the manager, to make this right, however, he did not. What a disappointment.

This was the perfect hotel for our stay in Florence. Close to the train and within walking distance of everything. Our room had a balcony overlooking the piazza. Amazing! The rooms weee clean and modern and huge. The breakfast was delicious and offered a variety of foods. We loved it all!