B&B Cavour10 Firenze

The twin bed was broken. The shower head was broken. The AC didn’t work. Too noisy. Description of room was very deceiving.

What can I say? Think twice about this B&B Bij aankomst voor gesloten deur, ook telefonisch niemand bereikbaar. Pas na een uur kwam er toevallig iemand uit het appartementsblok en vonden we een sleutel in de brievenbus waardoor we de B&B binnenkonden. Waar we konden ontbijten, 100 meter verder, werd ons verteld door een andere gast.. In de kamer van mijn vriend werkte de TV niet en maakte de frigo zoveel lawaai dat hij moest afgezet worden. Eenmaal werd zijn kamer niet gekuist. Bij mij werkte de TV maar niet de frigo… Slot van de kamerdeur van mijn vriend kon er zo worden uitgeduwd, bij mij kwamen elektriciteitsschakelaars los. Handdoeken werden gedurende 4 dagen niet vervangen, lege flesjes en blikjes werden niet verwijderd, gebruikte glazen werden niet gewassen. WCpapier was er niet op de kamer, zelf moeten zoeken in het kuishok.

Inget riktigt hotell, mer en central sängplats. Ingen riktig frukost utan bara en konstig croissant på ett fik bredvid. Ingen städning av rummet under dagarna. Ingen i "receptionen" att fråga om saker. Dålig avrinning i duschen. Kylen fungerade knappt. Dock väldigt fint rum med balkong (trippelrummet) med en udda extra säng i. Nära till allt! Man betalar mest för en sängplats.

Good 4-night stay. Room was large and clean. Check-in was easy and communication through WhatsApp was smooth and helpful. Great location for exploring the city. We especially loved having a balcony, used it often. There’s an excellent restaurant right across the street (Cantinetta Cavour), which was a nice bonus, but it’s Florence and there’s solid options on every block. As noted by others, breakfast is minimal and served at a nearby café, but the staff there were friendly and we got into a nice routine: americano to go with a quick croissant, and it worked just fine for us.

NO ES UN HOTEL. HUELE MUY MAL, EN GENERAL TODO ESTA EN MUY MAL ESTADO. LA DUCHA ESTA ROTA. HASTA LA CHAPA PARA INGRESAR A LA HABITACION NO FUNCIONA. NO CUENTA NI CON RECEPCION... ME SENTI ESTAFADA... NO SE HOSPEDEN EN ESTE LUGAR.... PARA LO QUE VALE TODO MUY MUY MAL

Book somewhere else - please do not make the mistake we made. While the photos seem nice, the condition and cleanliness of the room is not a place you want to stay at. We arrived to the hotel at the time discussed and had to wait for 10 extra minutes while they told us “it is still being cleaned, we had 10 guys stay in all the rooms and they left it a mess.” While we understand some challenges with past people who stayed there, you do not want to know that minutes before entering. We entered the entryway which smelt very bad, made our way up and entered the room which was so hot the concierge had to take off his coat in the short time he showed us the room because he said “it is very hot” (which he was extremely nice and did his best with a clearly not well kept stay). We did our best to deal with it even with a quick need to leave for a reservation. We left the window open as the AC unit did not seem to work (yes, we had to try and use AC in winter because it was so hot). Before we left, we looked at the towels on the bed and there were ants crawling on them so we quickly asked them to exchange them which they did but it made us concerned with the rest of the stay and the bed’s cleanliness that the towels originally were on. After looking closer at the room, we noticed the bed had visible dirt, the bathroom had many broken parts (fan, flush of toilet, and no hand towels). We felt so dirty that we messaged them expressing that we wanted a refund for our 3 day stay before even sleeping the first night because we did not feel comfortable there. They acted like they would give the opportunity for a partial credit if someone booked it for the next two nights. Someone did book the room for a lower amount which they told us, we never received a refund and stopped responding after we requested the refund be paid. We filed a claim with our credit card and they denied everything. Very disappointing when a business does not hold its promises to its customers. It’s very beautiful from a distance, and we are so sad we didn’t feel comfortable staying. We appreciate Gonzalo’s communication.