Vieraskäyttäjä
5. tammikuuta 2023
This hotel is tragic. The rooms are renovated, very cozy and new. The hotel itself is very nice, and breakfast was decent. So what's the problem? Service. For starters, my bed was never made after 5 days. I called daily to get housekeeping and I was promised it would occur. It never did. They didn't tell me until my FIFTH day that housekeeping did not touch beds that had items on them. But, two things: A) They didn't tell me that when I checked in; B) They never even vacuumed the floor even once. I then wrote a letter to the hotel GM, asking for a response during my stay, and never got a response at ALL. Nothing. I then mentioned it when I was checking out, and I got a shrug. Too bad. This hotel has potential. I'm a Hilton guy, and was thinking of doing a permanent switch to IHG, but, I don't think I will, given the bad customer service. I have relatives in Flint, and will have multiple multi-day stays this year but will book the Hilton Garden in Downtown. Advice: Pay a little more attention to the details, and your hotel would be great. As an aside: One of the workers was wearing a bonnet the morning of my check-out. That's not professional dress.
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