Vieraskäyttäjä
27. syyskuuta 2024
I stayed here on 8/26/17. I had just driven for ten hours, coming from Canyonlands National Park, on my way home, to Tucson, AZ. I was just simply too tired to drive anymore. I pulled into The Rodeway Inn/downtown Flagstaff, and was told the room would be 89.00 for a single bed room. I was just tired and hungry, so I paid and went to my room. 1. The room smelled. 2. The BEDSPREAD WAS BADLY STAINED!!!!! 3. The mounted television was not visible from the bed, but was around a "corner", making it impossible to watch unless you literally pulled up (the only) chair, a hard wooden chair. As tired as I was, this was really just TOO MUCH! When I went back to the front desk, to request a refund, the clerk called the "manager" in charge. I was told they could either give me a $20.00 refund, or, if I insisted on a full refund, they would charge me a $20.00 cancellation fee for the five minutes I had been in the room. The clerk had to even run up to the room to make sure I hadn't stolen the soap! So, as I said, I was dead on my feet, and had seen that the sheets had been clean, so I just accepted the $20.00 refund. I have called numerous times to complain about this to the Manager, and when I checked my bank statement, I saw that THEY HAD OVERCHARGED ME!!! $109.00 for that disgusting room, and although they did give me the $20.00 credit, all that did was bring my charge back to $89.00. As I said, I have tried numerous times to call any "manager" at their number, and no one was ever there, daytime or nighttime. And... you can guess it... I never received a return phone call. WHATEVER YOU DO DO NOT STAY HERE! Bad management, unresponsive to guests, dishonest charging, dirty, disgusting... I am going to fight this further, with their Corporate offices, but I just wanted to get this review out as soon as possible.
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