Relais Villa Al Vento

在山上，不方便，有點恐怖

乾淨衞生，出行the mall很近

Ambiente dotato di ogni confort. Accoglienza calda e cortese Posizione magnifica con vista panoramica da ogni punto. Piscina immersa nel verde, pulitissima e sempre aperta. Ci ha colpito la disponibilità della ragazza che gestisce il relais, pronta a dare suggerimenti e consigli con grande simpatia

This property looked beautiful online. I booked this for a last minute stay for Easter weekend with my family. I requested to cancel prior to check in, due to our baby not feeling well and was told there was absolutely no cancellation, which was fine, and that it would be the same price if I cancel or if we stay, so we decided to make the 2 hour long drive trip to the property. We came in wanting to love our stay and excited. That was quickly diminished within seconds of trying to communicate with the hosts. Check in instructions were nonexistent. The garden studio we booked looked nothing like the photos- trash and debris all over. We were willing to look past the outside appearance and try to make the best of the stay until we saw two huge spiders on the bed immediately upon walking in. Given that this is Tuscany, a few bugs are to be expected, but upon closer look there were live bugs crawling in every corner. All under the bed, the walls, and in the bathroom. After disposing of the spiders on the bed, we walked in to the bathroom to flush the spider down the toilet and we were greeted by leftovers in the toilet and a complete mess left by someone else. We waited ~30 minutes to speak with someone at the property to ask them about the conditions, I also sent a whatsapp message as we packed up our baby back into the car and was told this by the hosts: “I m sorry just change bedroom if u want”. Unprofessional, filthy, and deceiving. Do not waste your money or time.

Fine Family Property Family owned and operated with great pride. The staff is friendly, outgoing and helpful. GREAT location with all of Tuscany at your doorstep.

Goed maar niet meer voor ons. Uitzicht en zwembad waren top. De service was prima alleen stonk het heel erg op de gang en de kamers. Misschien hebben ze problemen met het riool. Kamer is prima en van de standaard gemakken voorzien.