Dar El Mathaf

Nothing to complain about

Obnoxious service At night I tried to go out of the hotel to eat out, but I could not open the entrance door with my key by any means. I repeatedly called the contact number but there was no reply. After a while three Moroccan women happened to get down the stairs. I talked to them and they tried to open the door with my key, but in vain. They kindly called the hotel owner and the responsible person was coming here to solve the problem soon. I waited alone in a dark lobby for as many as two hours, but no one came to help me. Consequently, I could eat nothing. A cold water shower ruthlessly pierced the hungry traveler. Next morning a hotel guy appeared but even he couldn't open the door with my key no matter how many times he might try. He said the receptionist would come here at 9 a.m. to change the keys. Nevertheless, she was late for as many as 30 minutes, not caring how badly the customer suffered. Unbelievably, she went so far as to make a self-centered, violent remark that I, a customer, should have waited and asked some other guest to open the door last night. Additionally, she flatly refused my refund request for cancellation fee for additional stays and passed the buck to me, shelving this hotel's terribly slow support. I have never experienced such a sloppy, obnoxious service in any other hotel.

N'y allez pas ! L'accueil de l'hôtesse a été très agréable le premier jour puis glacial les jours suivants, sans explication. Ton autoritaire, table du petit déjeuner débarrassée sans avoir fini, avec même lumière éteinte... Chambre non-faite malgré notre demande, serviettes inchangées... Ce matin départ expédié, le sachet du petit déjeuner à manger à l'aéroport m'a été balancé sur les genoux, suivi d'un "Allez le taxi attend" fort peu aimable. Sinon joli riad très bien situé. A éviter pour un couple de femmes ? C'est ce qui a dérangé ?? Je ne vois aucune autre raison !

Needs to be better The bedroom offered was run down and the hotel needs a good refurbishment. Place was very difficult to find and I didn't felt safe in the area.

Io e le mie sorelle abbiamo soggiornato in questo Riad a Fez per una notte e il vero valore aggiunto è stata l’accoglienza, la disponibilità, la gentilezza e la dolcezza della ragazza alla reception. Io purtroppo sono stata poco bene e sono stata costretta a restare una giornata nel Riad, lei si è preoccupata per me, mi ha lasciato la stanza oltre all’orario del check out e si è mostrata sempre interessata al mio stato! Ci ha poi aiutate a prenotare il taxi per l’aereoporto e si è occupata lei di stampare le nostre carte d’imbarco. Una gentilezza non scontata!

Good location.