Palais Faraj Suites & Spa arvostelua

酒店服務差，特別不講道理，建議中國人免住…

客人很滿意！

酒店房間很好，服務也還行，酒店位置也不錯，餐廳據説是非洲排名前三，但試了一下晚餐的招牌菜感覺很是一般

酒店很有文化也很有味道。訂了豪華套房，給了整個酒店一樓最角落的套房，又黑還不能拉開窗簾，外邊緊鄰泳池，人走來走去。估計是全酒店最差的豪華套房，物無所值。

Arrived from Oberoi Marrakesh, and what a let down! A "5 star hotel", the lamp and the lights were all difficult to control with multiple switches to go back and forth that were not explained during our intoduction. The television was difficult, almost impossible to manoeuvre with 2 remotes, several channels missing. The shower was small with water spilling out on to the middle of the closet area, the service was sub par at best and the staff less than courteous compared to the other at Marrakesh, the property was close to the Medina so that was a plus. We did not bother with room service. Overall disappointing, we were certainly hoping for a better experience for what we paid for!

This hotel was an absolute disappointment from start to current. I am writing this during my stay as I am absolutely fuming. After a long 8hr drive to Fes we checked into this “5 star” hotel. Our prepaid, pre booked, non refundable room was somehow not available and we stayed in a temporary room for the night. We asked for a glass with ice for some sparkling water we brought along with us but this was not available as all restaurants were closed. I was puzzled to say the least, as many hotels offer ice at any given time (e.g. Rove hotel downtown Dubai 3 stars). I then called the front desk for in-room dining but this service is not available 24/7 (“5 stars”). The next day we were offered the room we booked and as soon as we moved in (2pm) I requested an extra luggage rack and bin for the bathroom as one was not provided. I have yet to receive both items, asked twice on the phone and once in person. It is now 9:15pm. The room also did not have a menu for in-room dining so I called them up and they offered to send down a menu. 20 mins later and I find myself going up to collect a menu myself. I am so devastated, so appalled at the poor service!!!! This is an absolute gem of a hotel, so thoughtfully designed and preserved, yet so poorly treated. The F&B manager Amin is the only reason I did not lose it at the front desk who told me my luggage rack and bin had been sent (I’m writing this in the courtyard outside), so I go back and check the room once more only to not find the items. I suggest not leaving trainees without a supervisor because the responses I received are not ones I’d like to share. When I shared my feelings of frustration one of the ladies working the front desk rolled her eyes at me. What a shame and a pity. The staff are not displaying the same excellence as the hotel, and do not match the interior. Do better.

Das Hotel ist super. Ich muss jedes Mal hin, wenn ich in Fez bin. Das Personal ist super, vor allem Rezeptionspersonal. Grüße an Brahim. Ich sehe ihn jedes Mal, wenn ich da bin und er ist immer so professionell, wie man erwartet. Ich besuche das Hotel auf jeden Fall wieder.

La chambre était parfaite très agréable à l'oeil belle vue la nourriture était très délicieuse et un serveur nommé Ismail est professionnel avec un beau sourire j'ai adoré cet endroit c'etait super je voulais revivre cet expérience.

J’ai eu le plaisir d’organiser un dîner d’affaires dans la restaurant l'Amandier et l’expérience a été au-delà de nos attentes. Le cadre est élégant et propice aux échanges professionnels, avec une ambiance calme et raffinée. Le service était irréprochable : attentionné, discret et très professionnel. Quant aux plats, ils étaient savoureux, bien présentés et parfaitement maîtrisés. Mes invités ont été conquis, et cela a grandement contribué à la réussite de notre rencontre. Une adresse que je recommande vivement pour des rendez-vous professionnels ou des occasions spéciales.

Beautiful property!

Nous n y avons été que pour une collation mais tout était parfait Le jeune serveur était très professionnel et nous a fait voir quelques espaces Le palais est très beau et offre un espace de calme appréciable Joli jardin devant l entrée avec une belle vue

Pour un dîner de quatre personnes accompagné d’une petite tarte d’anniversaire, la jeune dame à l’entrée du restaurant a refusé de nous laisser dîner et fêter avec notre propre tarte. Elle a préféré nous gâcher la soirée sous prétexte que nous n’avions pas commandé la tarte du riad (seulement 300 DH), perdant ainsi une facture d’au moins 1 500 à 2 000 DH que nous étions prêts à payer. Ce genre de situation est inhabituel à Palais Faraj. Client fidèle du bar et du restaurant depuis des années, je n’avais jamais vécu une telle expérience. Malheureusement, cette nouvelle employée, apparemment inexpérimentée en marketing et en hôtellerie, donne une mauvaise image au service d’un restaurant que je considérais parmi les meilleurs de la ville de Fès.

The hotel was nicely design. All the staff were attentive and helpful. Especially when we checked in, the staff Abid (not sure did i spell his name right) he was extremely helpful. When we arrived, it was late afternoon and my parents were tired and couldn't deal with any more stairs. He was able to arrange the rooms with less steps and we really appreciated his help. Later on we had dinner at the hotel restaurant and it didn't disappoint us. The food was great and the staff were excellent again. Ismail Babache was patient enough to explain the dishes to us and fulfil our request also he was an excellent photographer too helped us to take some good pictures! Overall we enjoyed our short stay at the hotel.

Ok