Vieraskäyttäjä
3. marraskuuta 2024
We planned our trip to Morocco 5 months in advance and made a reservation for 2 rooms at Riad Salam in July. We normally spend a good amount of time researching accommodation options and thought this hotel was a top choice. One week prior to arrival we were notified that they did not have availability and that our reservation was not possible arguing that they had system issues with ******* (if that was the case, how did they know about our reservation???) What a disgrace!!! I found it very hard to believe that. That is a shame. They did not offer any help on finding alternatives neither, they just clearly did not care. My guess is that they just accommodated a bigger tour group and disregarded our reservation.
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