Palais Shazam & Spa

Pelayanan ramah sekali, lokasi di tengah central, dekat parkirnya, kamar juga luas. Tapi tidak ada liftnya 👍👍

Superb staff - Hassan & Ibrahim were really nice and told us all of the sights. They also organised a taxi for us to the bus station and a guide for the medina tour. Superb location - one side of the hotel is onto the outside of the medina, so your taxi driver can drop you really close, whereas the other side of the hotel walks straight onto the main medina, meaning you get the best of both worlds. Superb stay - the room was really big and nice and cold which was great for the August heat. The pool area and restaurant was also really nice. The breakfast was also one of the best we’ve had in Morocco, really varied so there is something for everyone. Definitely recommend this hotel.

Nous avons passé 8 nuits au Palais Shazam et nous avons vraiment adoré. Le lieu est magnifique, paisible et plein de charme. Le personnel est accueillant et toujours disponible. Un séjour inoubliable que nous recommandons vivement.

Firstly the good stuff. Excellent location, walking distance to the buzz of the Medina without being noisy once you’re inside the hotel. Feels safe. The pool area downstairs is festive, if run down. Hamid is an amazing staff member at reception. Very accommodating, sweet and helpful. This is where it ends. I am shocked that the place has all 5 star reviews and such shining photos, which is in complete contrast to our experience. When we arrived, we were shown tired and sub standard rooms. The place is run down and not at all like the photos on various reviews 1. Firstly, no one answers the phone! We had so much trouble trying to get through once we had booked because we wanted to add an extra person. 2. A major problem upon arrival was that they don’t accept credit cards! No one told us that while booking, and we were surprised by this information upon arrival. They finally said they will accept PayPal but that is a very expensive option. They added 5% to the charge. 3. When we got to the room we found that it was not only run down, but there were several issues: - The air con could not be moved down from 29degrees. Admittedly they sent someone straight away to look at the air con (we had to walk down 3 levels and back up again before it happened). Then we were told off by the guy for not changing the mode to cool! How are we supposed to know? And if they are expecting guests in 30 degrees heat, should they not cool the rooms accordingly? - shower was cold, blocked and the dirty water overflowed on the floor of the bathroom. They tried to fix it but couldn’t. - Cleaning is not exactly a priority. - Non existent toiletries but that’s not a major issue. 4. Breakfast - orange juice was good and Hamid was really nice when serving. However the bread was generally stale, crepes hard and when we asked for another cup of coffee at breakfast, we were charged for it. 5. Very poor quality beds/mattress. All in all a very poor quality accommodation. Maybe they have better rooms but what was provided to us was terrible. I have attached pictures to show what we got.

Note concernant le spa: Rien que l’équipe vaut le détour ! Les filles qui travaillent ici sont des perles, gentilles, drôles et douces ! Merci à elles ! Hamam au top, avec des soins de qualité ! Massage génial et relaxant, dans une ambiance douce ! Merci encore mille fois aux filles qui étaient là, pleines de petites attentions, arrangeantes (nous sommes arrivés à 7 et elles ont tout fait pour qu’on puisse tout faire et tout finir à peu près en même temps sans négliger les soins et sans raccourcir leur durée !), elles sont vraiment parfaites !

Salle de Hammam petite et espace vestiaire spartiate, sèche cheveux fatigué, précipitation après la séance pour libérer les "masseuses" qui ne sont pas formées. Massage pour le moins tonique voire douloureux, absolument pas relaxant. Tarif élevé pour le Maroc, non justifié par la prestation.