Home2 Suites by Hilton Pensacola I-10 at North Davis Hwy

Not recommended! Terrible customer service and discriminatory treatment. I visited this hotel with my husband and son, but encountered extremely poor service at the front desk. Despite being with my family and being seen with them,staff refused to provide me with a room key simply because my name wasn’t listed on the reservation. Rather than making a simple phone call to my husband to verify, they insisted he had to come down in person. This inflexible and unreasonable policy left me feeling disrespected and humiliated . The lack of basic courtesy and problem-solving skills from the staff was disappointing and unacceptable.

Staff very nice. Outside property could seem sketchy to some safety wise if you wanted to walk to restaurants.

Thank you for having great customer service and helping with our trip. The prebooking was easy and the rooms were ready when we arrived . Our group had a great time and enjoyed our stay in your property. The rooms were clean. We will return in the near future.