ValCavalcanti2018
28. elokuuta 2024
We were attracted by the idea of it being a sacred and historic place, with stunning views and in fact it has nice views and the building has beautiful architecture, but the experience at the hotel was absolutely horrible! When arriving there was nobody at the reception, check-in is done at the cafeteria by very unpleasant waitresses, they write everything down on sheets of paper and pen, they make confusions with the information and are extremely rude, they are unable to apologize for their infinite mistakes… But bad got worse, when I tried to speak with the “manager” of the coffee shop, I was informed that in that place “the employee is always right, not the customer”... She was also very unpleasant and that was the worse experience ever in a hotel!!! Really, that is a place that doesn't understand anything about hospitality and has zero professionalism.
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