Vieraskäyttäjä
3. syyskuuta 2022
My extended family have stayed at this hotel numerous times over the years and we have recommended it to many people, as was the case with this visit. We booked 2 rooms for the 2 families. Day 1 - We were informed that the hot tub and pool were out of service upon checking in. We both checked into our rooms and each family requested their respective rooms receive daily cleaning, as per the posting on your website. The front desk said that a note would be put on our room file to ensure that they are cleaned. Upon entering our rooms, they were immaculate. The hallways and elevators, however, were filthy and had dirt, crushed potato chips and M&M’s on the floor. Day 2 - When we returned to our rooms, about 3:00 pm, we saw the cleaning carts in the hallway and vacuums were on the hallway floor and our rooms still had not been cleaned. We assumed the staff had not finished the cleanup. We left for dinner and when we returned later, about 7:00 pm, we noticed that the hallways and elevator still had not been vacuumed and that the same mess of dirt, crushed chips and M&M’s were still in their place. We entered our rooms and the beds were not made, the garbage had not been removed and no fresh towels or new toiletries were provided. The pool area was open, so we ended up swapping out our used towels for fresh one - poolside. We, again, approached the front desk to request the rooms be cleaned the next day. Day 3 - When we left in the morning, we mentioned to the front desk that we still wanted our rooms tended to and to make sure the housekeeping staff were notified that cleanup was requested for both rooms. The front desk indicated that they would put in the request, and they stated that, yes, there was a notice on our room file. We returned to our room about 2:00 pm and still no cleanup was done. About to go down yet again to request the cleaning of our rooms we saw and spoke with housekeeping, in the hallway. We took out our own garbage and mentioned that we would like the two rooms tended to. They indicated that it would be done. Our friends even went so far as to pull out the empty Kleenex box to indicate that a new box of tissues was needed. Their room was tidied however they did not replace the tissue and no fresh toiletries were provided. Later we decided to go and sit in the hot tub to relax. The chlorine was so strong that after 5 minutes our eyes were burning so bad we had to leave. Back in the room we noticed that our skin had a white flaky film on it. Too much chemical were added to the hot tub and there was no notice posted warning guests. We had suggested this hotel to our friends after the exceptional service we’ve had in the past and after this visit I am now extremely embarrassed to have suggested we stay at your hotel. I understand between COVID and being short staff things are not the same however after registering the first ‘complaint’ I would have thought that the housekeeping would have been done. This was our first tr
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