Goblin Hill Villas at San San

We just had the best time for a family member's 60th birthday trip to Portland and stayed at Goblin Hill. The property is beautifully landscaped and the views are amazing! Dravane at the front desk arranged for massages onsite for the group which were done on the terraces overlooking the beautiful Caribbean Sea. Breakfast each morning on the Hummingbird Terrace was delicious with Andrea doing an excellent job with serving. She was very attentive to our needs especially since we were a group of 8. We enjoyed tennis and the pool and the property is located within driving distance to the attractions in Port Antonio and the surrounding area. Angela who greeted us upon arrival and departure, was very friendly and ensured that all was well during our stay. Their Guest Info Booklet clearly states that this is not an all inclusive property and all meals are prepared at the restaurant on request at a reasonable cost. Every staff member we came across was friendly and polite and made us feel welcome. If you are looking for a place to chill and relax and enjoy amazing views and a family friendly environment this is the place to stay!

I recently stayed at Goblin Hill Villas with my friend, Mihaela and our experience was nothing but disappointing. After a brutal six-hour drive from Negril, we arrived around 6 PM, hoping to unwind and eat some dinner. Upon arrival, the daughter of the receptionist escorted us to our one-bedroom apartment and took us to the terrace to enjoy the view. However, it was dark outside, and the glass doors leading to the terrace were left slightly open—about 40 cm. When we attempted to exit to the terrace, we could not see the glass doors at all because they were transparent and lacked safety stickers. Unfortunately, my friend hit her head on the glass door and immediately blacked out on the floor. The receptionist's daughter and the security personnel merely stood in shock, failing to offer any assistance or warn us about the hazard. We were fortunate to find ice in the freezer, though we had to request it. Mihaela was in extreme pain, unsure whether her nose was broken. Rather than recommending urgent medical attention, the receptionist’s daughter suggested we enjoy a culinary experience at a nearby restaurant—an absurd suggestion, given my friend's condition. The next morning, no one checked in on us, so we chose to seek medical attention in Port Antonio, which wasted our time since we had hoped to relax on the beach after our long journey. On our way out, we encountered the manager—a woman with long dreadlocks—who callously stated that our injury was our fault for not adjusting the curtains better. She did not even inquire about my friend's well-being, focusing solely on our payment balance—a shocking lack of customer care. Despite having safety stickers on other glass doors, none were placed on the door we had encountered. This is a serious health and safety breach on the hotel's part, and it reflects a blatant disregard for guest safety. For $300 a night, one would expect better. There was no offer to call a doctor, nor was there any follow-up to check on Mihaela’s condition; they seemed solely interested in collecting money. After three nights, the receptionist and security staff forced us to leave without any apology or acknowledgment of our distress. We noticed the manager literally hiding in her office to avoid confronting us. Additionally, I must mention several other issues: guests are only given one bottle of water upon arrival; after that, you must purchase your own—something I've never encountered at a $300 per night hotel. The kitchen was old and rusty, with pots, pans, and a cooker that appeared to be decades old. There was no complimentary coffee or tea, and the so-called restaurant was rarely open, requiring pre-orders a day in advance. There is no food on premises whatsoever unless you order in advance. It’s highly inconvenient if you don’t drive and you can’t walk anywhere to grab a snack if hungry. The pictures online are misleading—the views are nice, but apart from that, the entire property feels rundown and in desperat

This is a unique and beautiful paradise. The price is very reasonable for an entire villa. The AC is only upstairs but that didn’t bother us bc we were only in the villa to sleep. We cherished our time here and will be back.

It is with mixed feelings that we write this review. It was a property we were so looking forward to spending our 14 nights of pure relaxation. We booked a superior two bedroomed ocean view villa, which actually appears to be their only 2 bedroomed villa of this kind on the property with this panoramic view! Sadly the reality of this accommodation was sky light seeping through the roofs of the bedrooms upstairs, which in heavy rainfall drips of water came through. There was no Internet reaching this ( there best villa) until the 5th day of our stay. Pretty much every other day there was a water problem, no water to shower or flush the toilet, on some occasions when there was water it was cold. The pool area needed a good jet wash and the hammocks and sun beds needed to be cleaned. We could not use the pool area for these very reasons. A couple of electric outages, though these were short lived. The San San beach that is advertised open at weekends only, is a bit of a walk down the back of the property , out onto the street across a major road and a further walk, eventually on arrival you will find it is not worth the journey. Goblin Hill’s garden areas were well kept, and if you pay for an ocean view villa, it will keep you sane as you battle through everything else this property lacks. Despite the lovely staff trying to remedy these issues mentioned, sadly Goblin Hill does not a appear to be a property that is loved by its owners, this is plain to see. We don’t recommend!

I would not recommend staying at this resort. The first day we did not have any power. The Villa was not very clean and rundown. The shower was a trickle of water. They gave us 1 liter bottle of water for 3 people for a 5 nite stay. We went to town to buy water, coffee and breakfast items as they did not offer coffee complimentary or even to purchase. They only had breakfast meals for about $12 even if you only wanted a coffee. They food is by preorder the day before but was good and plentiful. Lunch about $18. Dinners around $30. We had feces on our beds, bugs in the room and the last night we were their a long black worm in our bed (under the top cover) The view was beautiful however the beach was closed even though advertised open. The one open beach that was advertised $12 entry wanted $20 from us. The free beach taking donations did not like our $3 each person donation and refused to let us in unless we offered more money. The staff was friendly and we met some terrific taxi drivers but for the most part we felt very unsafe. Do not expect to be able to use Venmo or credit for rides- that is cash only business. We were there for a wedding and this honestly is th emotional money we have ever spent for a stay at a resort and the worst accommodations we ever had. Internet was basically non existent and not really much to do on the property. The pool was decently kept. We had a heck of a time trying to book one of the blocked wedding party rooms and many who tried to book were turned away being told the resort was full when it was not. We also were told our room was to be in section C, specifically C and were given a room in section B.

Excellent property reminiscent of the old jamaica. If brand new items are your thing – this may not be your place. However, if you like a more graceful surrounding, it is simply beautiful.