Hampton Inn Fairmont

Checked in and the room smelled like wet dogs. The refrigerator didn’t work. When we brought it to the attention of the front desk, they offered to switch rooms to a double queen which was the only thing available but we paid for a King and declined. The next morning the coffee maker was missing parts and wouldn’t work. I took it to the front desk and after 15 minutes of waiting they stated they couldn’t find a replacement and they’d have to get the manager to get another. Never did get a new one. The bed was uncomfortable like sleeping in a hammock and the bathroom was less than clean. After several continuous bad experiences with Hampton Inns, I’ve ruled out staying at Hilton Properties. They’re overpriced and I have completed their surveys to display my frustration but they never even respond.

The staff all were friendly and helpful. We spent 3 nights and were happy with our room. Beds were comfy and the AC wasn’t loud and annoying like in some hotels. I want to make special mention of the young woman who maintained the breakfast area - she was very friendly and kept things stocked - I felt like she took pride in her work. We would stay here again!

Good place to stay, usual Hampton Inn amenities, excellent breakfast and friendly efficient staff. Internet connection a bit stogy, but that may be the community and not the hotel. Took the doggy and no problem. Handy location. A popular place accommodating a reunion. No Problem!

I enjoyed my usual great stay.  Comfortable bed, quiet room, great breakfast and friendly staff.  I was disappointed to find they had replaced the recumbent bike with a Peloton (due to a requirement from Hilton Corp).  I have a bad knee and need a recumbent bike.  Message to Hilton Corp: please allow this location to add a recumbent bike to their  Fitness Center.  If the recumbent bike is not added, I will choose a different hotel for my semi-annual visits to West Virginia.

This property is located just off the Interstate, making it easy to access from either direction. Bed was quite comfy for a good sleep while traveling through the area. As usual, the Hampton Inn breakfast was delicious, and the staff were friendly and helpful. We searched and searched but were unable to find the pen and notepad in the room, and that made it difficult when we needed to write something.

The best that can be said is that the room was clean. It was missing furniture, missing toiletries, left only 2 towels for 2 adults for 2 days. Expect poor sleep quality--the curtains were missing as well. The room smelled of mold at check-in, but an air filter (we brought with us) cleared it up fairly quickly.

This hotel was good for an overnight stay, and had great service. That stated the room needed maintenance, and the bathroom needed a good scrub, especially the shower. On the outside the trash was overflowing, and the lack of ground maintenance was obvious. Easy items to correct

Was told just finished remodeling the hotel, everything looks new and fresh! We loved the store and found it to have a quantity of items. Overnight associate on the weekend of the 1st was amazing, she was friends and helped us print coloring pages for my kids. I know her name started with an L. Breakfast was ok, what you’d expect.

Our stay here was a quick overnight on our way home from a nine day trip. Check in went smoothly, our room was spotless-including the bathroom, the bed and pillows comfortable--I got the good night's sleep I needed. Breakfast was standard Hilton done especially well. The bagels were fresh, the hot items were piping hot, and the fruit included fresh blackberries, strawberries, and blueberries. When passing through West Virginia we would not hesitate to reserve a room here again. We were even offered extra bottles of water for the trip when we check out.