Carmel Forest by Isrotel Exclusive

Great service, great food and great spa treatments !

The food at Carmel Forest was unbelievable. We ate a variety of different options at both Friday and Saturday nights' dinners and all were amazing. The wait service (Roman specifically) was delightful and great. The service overall really was top notch. Our Spa treatments were also very good. The indoor pool area is clean and nice and quiet. Overall an amazing experience.

I recently planned to purchase a gift for my friends – a SPA day at your hotel. However, my experience with your customer service was so disappointing that I ultimately decided not to proceed with the purchase. Furthermore, my friends and I are unlikely to visit your hotel in the future due to this experience. When I called to inquire about your SPA services, I was transferred between departments four times, and no one could provide clear answers to my questions. There was a noticeable lack of interest in presenting the hotel or its amenities. After spending 30 minutes being transferred back and forth between reception and the SPA department, I was finally advised to visit the website and figure it out myself. As someone who has traveled extensively and stayed in 4- and 5-star hotels, I must say that the level of service I experienced was far below expectations. It felt more like a 2-star service level. I strongly recommend that your hotel invests in staff training to ensure a higher standard of service, especially if you aim to maintain the reputation of a high-end establishment.