Hotel Mercure Brussels Airport

Easy to access, good looking airport and very close to the City center by train. In addition to that, I lost my passport holder with my passport and some money. Everything was found and returned to me. They offered plenty of options to give you back your lost goods. I'm very happy.

An important message to connecting travellers: Please allocate at least 2-3 hours between flights! Brussels Airport has by far the worst design of any airport I've flown to, as Gates A and B are separated by immigration. We arrived at Brussels Airport (January 2025) 4 hours before our flight and were appalled by the long queues at Immigration where only two counter was opened. Many travellers who arrived from destinations in Gate A had to get to Gate B for their connecting flights and we were appalled to see many of them requesting to cut the immigration queues, showing us their previous flight tickets as well as connecting flight gate closure timings which were less than 5 minutes away! Many of these passengers not only missed their flights, it also added to the immigration queues. Not to mention, their request to cut the line also caused a few scuffles and airport police had to be brought in. It's unfair to blame these travellers as they are victims of poor airport design and not the result of reaching the airport late (or even waking up late for flights). Note that we ourselves only reached our departure gates 20-30 minutes before it closed ourselves. Please take note of this and if you have a flight departing Brussels Airport, please cater 4 hours for check-in and immigration! Wishing you all the best.

Worst airport I have ever has the misfortune to travel via, leave at least 4 hours to get through Security and then two desk for “All other” passport holders. Crazy, au will never visit Brussels by air ever again! People missed their flights, elderly people and travellers with Children having to stand in the queues the whole time. Staff having to hand out water and fights breaking out in the queue. The airport thinking it was a good idea to only have two passport booths manned, yet six manned foe EU travellers. Eurostar in the future. Top tip if you haven’t got an EU passport, allow minimum of 3 hrs to get through Security and Passport control, it’s like going back to the dark ages!

Someone told me they had stood in line for 3 hours to get through customs at Brussels airport and I thought it was a fluke….. But it seems to be the standard. Isn’t Belgium a civilized country? Isn’t the European Union based in Brussels? I have been in line for 2 hours and I’m only half way to the border control!!!! Infants and seniors standing in line also, SHAMEFUL What a horrible welcome! I will Never Ever return here

Had to travel to Maastricht. Had a choice of Koln, Amsterdam, and Brussels. Landed at 9a, with a US passport, it took 2 hrs to clear passport control. Talking to people in line, this is not new. Why on earth would anyone use this airport? Have travelled all over the world ( sub Saharan Africa and the Middle East, south/Central Asia) and this was the worst, most poorly organized entry system ever.

A huge pro is how this airport is directly connected to the main public transit system. It took us less than 40 minutes to get from downtown without having to walk outside. A major con is the layout. It's a big airport and they just don't seem to have it streamlined. Bathrooms are also rather spread out. A pet peeve, although this one on the airline and not the airport, was that British Airways didn't have its screen lit up. After we ran into trouble checking in at the kiosk, we struggled to find them. Even airport staff wasn't sure.