Pestana Gramacho Residences

The whole hotel is very large, the location of the room is also very good, the front is the pool view is very good, is very much bugs at night, overall the environment is great, very recommended this hotel!

Un lieu très calme et c’est un endroit parfaitement pour se reposer et passer des agréables moments entre familles et des amis.

位置有一點偏僻但是服務很不錯，飯店還有兩個泳池可自由使用，前台24小時都會有服務生在，不用擔心沒有客服人員

El hotel y el entorno es precioso y el personal muy amable. La habitación es amplia y tiene de todo, sólo faltaría un enchufe en el baño.

Très bon accueil. Seul petit bémol, sur Trip nous avions reversé un appartement de 50m carré, mais une fois arrivé à l’hôtel nous nous somme retrouvé dans une chambre simple. Disons que le fait d’avoir une piscine privée pour les chambres simples à compensé ce désagrément. Sinon superbe hôtel avec un magnifique environnement.

Don’t play golf here. The greens are under some sort of maintenance and don’t get cut. Horrible experience. Pestana don’t tell you why this is the case and there are many more great courses, in better condition than this one. Pity, because I’ve enjoyed this course on many occasions.

My husband and I stayed for a few short nights, the weather was 42 degrees but we still enjoyed it as we could jump in the pool, most times we had this to ourselves and never crowded (2 other people at most). It was good way to meet neighbours and we met some lovely people. We booked in about 9 pm which probably wasn't best as it was difficult to get around in the dark. Probably best to have a car to make life easier in getting about. The golf resort is large and the signage is not brilliant. First night to restaurant we walked which was 15-20 mins away from room and got totally lost on return journey. Eventually had to call reception who sent security man who was not pleased to come and get us. We weren't either as he turned up in a golf buggy which was really for 2 people but as we were desperate to get back we got in and I was "clinging on for my life". He was trundling along at a fair speed on a dusty windy track with no lights, Thank God we survived the first night and we have a good sense of fun and adventure! Receptionist staff were good, friendly and helpful except for one elderly Portuguese night receptionist who in my opinion should be retrained or get the sack as she never answered the phone to us or the shuttlebus driver and was pushed to help us when we walked up to reception to see what the problem was. Golf - we concentrated on other facilities as it was too hot for us to golf but did notice it was hard for some people to get earlier bookings and non members were offered mostly 1 pm onwards. Accommodation - was not luxury but had comfortable bed, shower and toilet, chair, kitchenette with microwave, kettle, fridge and crockery. Had wine glasses but no corkscrew. Patio was standard with table & 2 chairs. Overlooked swimming pool which was quiet and pleasant setting. Cleanliness - bit questionable, we had small ants on the kitchenette worktop and around the sink in the ensuite and my husband got out of bed on the first day and he had a elastoplast stuck to his back! The mind boggles as to where that might have come from as it wasn't his. The sheets had the appearance of being fresh and clean! Reported both to reception who said this was quite common for ants to get in and as to the plaster he said he couldn't understand, even when I got google translate to converse with him. Anyway we agreed he would get housekeeping to change the sheets and try and do something about the ants that day. I still was squatting or drowning ants the following day in the ensuite but the kitchenette was clear at least. Probably best to pay extra for cleaning more often. The housekeeper turned up the last day before we were leaving but thought it was bit late to bother then, but at least she gave us some clean towels. Facilities - Golf (course looked well maintained and green), some other swimming pools around the resort to use. 1 near reception and 1 by restaurant and clubhouse. Small but good gym with air conditioning and music if you choo

Apartamento muito velho e gasto. Limpeza pessima (quando entrámos estava muito sujo e tivemos que reclamar, mesmo voltando a ser limpo nao melhorou). Recepção muito fraca. Equipamentos da casa inuteis (maquina de cafe suja, chaleira suja, forno cheiode gordura). Uma das toalhas de banho estava suja. Passaram 2 dias e o lixo da zona da piscina nao tinha sido recolhido. Desaconselho totalmente este alojamento.

When we arrived at our villa the heating was not switched on and we were unable to make it work. Later a maintenance man arrived and got the heating working but it was still very cold. The bedding was inadequate and we had to sleep with our clothes and sweaters on. The next day when we returned from playing golf the temperature had risen to 18 degrees. The bedrooms and the sitting room were still very cold. We asked for floor heaters but were told that none were available. By the third day the temperature had risen to 20 degrees, still cold but bearable. I have written three emails to Pestana to complain but their reception say that they are too busy to reply. An email to management also remains unanswered. Avoid this place, they do not know how to treat their paying customers.