Riad Emotion

We had a lovely peaceful stay at Riad Emotion.

Héél vriendelijke eigenaars en personeel! Er wordt een uitstekend ontbijt geserveerd, riad is goed gelegen. Helaas als gebouw was de riad ontgoochelend; de 'binnenplaats' is zéér klein - de foto's op internet doen vermoeden dat het voldoende ruim is, maar dit is het niet! Riad telt 2 verdiepingen met op elk verdiep 2 kamers, maar tenzij je gordijnen dicht houdt kan andere kamer zo maar binnenkijken en dan is het donker en ook heel somber binnen! Standaard kamer is klein. Ontbijtruimte mooi versierd maar niet veel ruimte. (Ander koppel gasten vertelde ons dat ze eveneens veel mooiere riad verwacht hadden en ontgoocheld waren).

Wonderful stay! We absolutely loved this place. This was our fifth trip to Morocco, we’ve stayed at some great riads, but this was by far our favorite. Looking forward to returning

Riad Emotion This Road is a gem. Absolutely beautiful and tastefully decorated. The staff and owner are delightful and extremely helpful. The Riad has steps to all the rooms as is typical and a terrace where breakfast is served. The breakfast is delicious with fresh bread, eggs, pastries and homemade preserves.

Best avoided (read till the end). The owner, Mr. Phillipe, doesn't seem interested in running Riad Emotion in a manner that comes across as warm or hospitable to his guests. First thing first, if you do decide to stay here, make sure you have your own towel(s). The towels and bathrobes that we were provided with in the bathroom were completely run down with threads swaying in the air at the edges; more brown from overuse than their original color, white. Breakfast is fine and the women who make breakfast do a good job at it and are perhaps the only ones who are seemingly warm and nice. But, more than anything else, the reason this place is best avoided is because Mr. Phillipe seems to consider guest relations as simply an impersonal business transaction. And, I say this not loosely. But, from a bad experience there. My wife and I stayed for two nights, and unfortunately forgot one of our jackets there. We reached Marrakesh and realized it only while unpacking our stuff. But, we didn't know where we had forgotten the jacket. In the rental car? At restaurants where we ate at in Essaouira? A bench? At Riad Emotion? So, we began calling places, and after calling all the outdoor places, we decided to call Riad Emotion. We were presuming that if we had left it at Riad Emotion then they would obviously call us. Mr. Phillipe is a Frenchman, and to be sure his first language is not English. That's totally fine, of course. But, it's not that he doesn't speak English. We don't know French or Arabic but we had spoken with him in English while staying at Riad Emotion. However, as is sadly common, the first thing that he said when we called to inquire about the jacket was that 'he doesn't speak English.' We pressed on, so he didn't just bang the phone down. And, lo and behold, he carried-on the conversation in English after we said 'hold-on, we just stayed with you, and are calling for something specific.' Nearly two days had passed since we had realized that our jacket was missing. But, to our surprise, upon inquiring about it with Mr. Phillipe, he simply said, "yes, we got your jacket from your room." What?? If you found our jacket from our room, then couldn't you drop us a text, call, or send across an email - our contacts were noted after all when we checked-in. But, here's the kicker. Mr. Phillipe went on to say that if we need our jacket in Marrakesh, it would cost us 700 Dirhams (~70 Euros) as he would have to pay someone. Really? Moroccans that we spoke to in Marrakesh regarding this had their jaws drop at hearing that Mr. Phillipe was asking us to cough up 70 Euros to somehow get us our jacket. No one said it should cost more than 30 Euros at best. We finally worked with someone at the Riad in Marrakesh we were staying at, and who was super helpful to have the jacket picked up from Riad Emotion and delivered to Marrakesh the very next day - all for a token amount compared to what Mr. Phillipe was demanding. We've never had such a strange experience, a

Pleasant surprise We arrived with no expectations, and with no knowledge of the town. We were pleasantly surprised by both. The town is a gem, windy and welcoming, and offers delicious seafood. The Riad Emotion was splendid, hosts Phillipe and his wife were super-generous, and the staff served exquisite breakfasts on the the rooftop terrace. The interior is tasteful, and our room was perfect.