Dimitar K
29. heinäkuuta 2024
ATTENTION!!!!! The rooms are unmaintained, shabby, and unclean. The toilet bowl in the bathroom was not working. I was forced to use the shared toilet at the reception two floors below me. After fixing the problem, it stopped working again the next morning! During the stay, the rooms were not cleaned by the staff! Odors from the hotel's kitchen were coming into the room through the ventilation. On top of everything, I was charged twice for the stay - once on my credit card for the reservation made through Booking and separately I was asked to pay at the reception without being issued an invoice. Upon leaving the hotel, I requested a refund for one of the amounts of 231.67 EUR. They told me they would check and refund it. As of now, almost two months later, the overcharged amount has not been refunded. They do not respond to messages asking for assistance. I do not recommend this hotel to anyone.
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