Vieraskäyttäjä
20. lokakuuta 2024
Returning to hotel for 2nd time this year, May and Oct. Upon booking requested 2 rooms close together as bringing elderly parents in 80’s away with us after great stay in May. Also telephoned prior to arrival and was told a note was made of request. Upon check in my parents were located in block other side of hotel and receptionist was disinterested in our request which was disappointing, we couldn’t have been put any further apart. Pool area was crowded with guests saving beds early in morning so no chance of sitting around pool in afternoon when returning to hotel after a morning out. Lots of beds with towels but no one on them. Food selection good and catering staff work hard and are friendly. Just felt lacked customer service from reception staff upon check in and departure. Will not return again as no customer loyalty.
Käännä