Vieraskäyttäjä
19. helmikuuta 2024
I stay in a lot of Hilton Properties because of my status. This one has two sides. While the property was clean there were issues with the staff and the room. I was not greeted as a HH guest. The first words from the desk staff out of the box were no or negative, rather how can we help you. They seem uninterested in having me stay in there hotel. When I checked in after using points online, the first thing they said we only have rooms on the Pet Friendly floor. I finally asked whether they have any reserved rooms for HH Guests with Lifetime Diamond Status. The first answer was no, then they found a mobility accessible room for me, after I repeatedly asked. The room was clean however, the curtains didn't work. We come to find you need to push a button, but were not told about it. The second issue was that the shower head didn't stay fixed on the rod and so you had to hold it in your hand. When we brought this to the attention of the front desk they were uninterested, but indicated they would bring it up to maintenance.
Käännä