Playa Esperanza Resort

Worst experience - please do not stay there Worst experience ever!! It's not worth than you pay. No wifi and hot water contrary to what say, lack of personal to resolve problems. My reservation included breakfast and they said they didn't know but unless i showed my confirmation and it was written I had to argue a lot to get it.. and even after this they tried to charge me everything. Eggs were included but I had to pay extra to include ham! I can accept when everything is not perfect in a cheap hotel but this one is not in this category and what's why they need profesional people to attend customers.

Buen servicio siempre atentos buenas instalaciones 👌 buena comida

Evítense un mal rato y no vayan a este hotel , pésimo servicio , nadie te recibe cuando llegas , no hay seguridad , cualquiera puede entrar y salir , las habitaciones huelen mal y el baño no contaba con papel higiénico , la alberca súper sucia no pudimos meternos , el lugar es bonito y agradable pero lo están descuidando mucho.

Fuimos a disfrutar del eclipse y no pudimos elegir mejor lugar, todos los servicios fueron 10/10, la atención de los encargados fue la mejor a pesar que el lugar se encontraba el lugar lleno. Si buscas un sitio para alejarte del bullicio, sin perder la comodidad, este es el indicado.

Excelente servicio. Habitaciones amplias, cocineta, refrigerador, todos los electrodomésticos funcionales, muy limpio. Playa justo frente calma, tranquilidad muy seguro, la comida del. Restaurante muy rica todo excelente

Check-in was very confusing, because the receptionist, who did not speak, requested my credit card to pay for our stay, but I knew that payment had already been made through *******, so I refused. The money had not arrived yet, however, so he called someone who spoke English -- maybe the manager or owner -- who assured us he would handle this and sort it out with *******. Which obviously he did. Staff was very friendly and helpful. Two improvements I would suggest: 1. There really should be a sign on the road to help the visitor find the property. We drove right by it and had to turn around after a km or so. 2. The room is spacious, the beds are good, but the lighting is minimal. The three recessed bulbs on the ceiling are not sufficient and give the room an unfriendly feel. It would be so easy to put in a bedside lamp, and some warmer lighting altogether. 3. A good cutting knife in the kitchenette would also be helpful.