Vieraskäyttäjä
26. lokakuuta 2023
My husband and I checked into The Samuel Elbert Hotel in Elberton, GA on October 10, 2023 for an anniversary trip. We were planning on staying two nights. We ate at the Quarry restaurant in the hotel. I ordered fried butterfly shrimp (which I believe were frozen and not fresh because of their perfect symmetry), garlic mashed potatoes (which were not garlic but runny instant potatoes) and salad. Later that evening I was very sick. I can only blame my sickness to something I ate at the restaurant because after eating we went directly to our room. Because of my illness, we had to check out after one night and we were not able to stay for the second night. When we received our credit card bill I saw there were charges for two nights' stay. I was never advised by the desk when we checked out that we would be charged for the second night since we did not stay for that night. I called the hotel four times in three days and asked to speak to the manager about the additional charge of $171. I was told the manager was not in and would return my call. She never did. When not hearing back from her I called the hotel and was told that the manager had noted in their computer system that we would NOT be refunded for the second night’s charges even though we did not stay. I was advised they had a 72 hour cancellation policy. Well, the 72 hour period before our reservation, I was feeling fine and I was unaware that I was going to be sick from their food. I guess if I had died due to the bad food, the hotel would still have charged me. The fact that the manager never returned my calls but simply noted my dilemma in their computer system, says a lot about this hotel's hospitality policy. Since I was being ignored by the manager, I decided to email the hotel. FINALLY, I received an email in response to my email from KaraLeigh Jones, the GM who told me our early departure WOULD NOT be refunded. I would not recommend this hotel due to their customer service policy, and would certainly not recommend the restaurant.
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